Operations Program Manager

First Choice Health•Seattle, WA

4d•$89,000 - $118,000

About The Position

An Operations Program Manager is responsible for overseeing and managing multiple initiatives and projects. This work is critical to Operations to support growth, create operational capacity and development efficiencies. The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. The Operations Program Manager should be motivated to optimize productivity and program success from inception to completion. Individuals who thrive at First Choice Health exhibit the following success skills – Caring,Transparency, Collaboration, Relentlessness, and Innovation.

Requirements

A Bachelor's degree with Master’s preferred in business administration or related fields
10+ years of work experience.
Must have 5 years of experience in the healthcare industry preferably in employee benefits, insurance, technology, innovation, or provider network
A passion for improving operations
Experience working through ideation, problem solving and decisions with multiple groups and leader level
Ability to work cross functionally in ambiguous, innovative environments
Demonstrated strong organizational and project management capabilities
Experience leading complex large projects
Strong problem solving skills

Responsibilities

Lead the program management and project management of Operations initiatives, programs and projects, providing guidance and support to ensure successful project outcomes
Analyze existing operational processes and recommend improvements to increase efficiency, reduce costs, and enhance productivity.
Identify key requirements for cross-functional teams and external vendors
Utilize data analysis and reporting tools, gather insights into operations and project performance, making data-driven decisions
Plan, execute, and track various projects related to operations, ensuring they meet their objectives, stay on schedule, and within budget
Collaborate with different departments to ensure smooth operations and project execution
Identify potential risks and develop strategies to mitigate them, ensuring project success and operational efficiency.
Facilitate clear communication between project teams, stakeholders, and management, providing regular updates on project status and issues
Ensure products or services meet quality standards and compliance requirements, maintaining a high level of quality throughout operations
Maintain detailed project documentation, including project plans, schedules, and reports
Promote a culture of continuous improvement within the Operations department by implementing best practices and innovative solutions

Benefits

Medical & Vision- We offer two medical plans for employees, High Deductible and PPO plan for employees to choose from.
Dental- A dental plan through Delta dental is available to employees and eligible dependents.
Health Savings Account (HSA)- Employees who enroll in our medical plan can choose to establish a health savings account if eligible. FCH makes contributions to the HSA and employees may contribute pre-tax dollars via payroll deduction up to the IRS allowable limits.
Flexible Spending Account (FSA)- Employees may contribute pre-tax dollars through payroll deduction to a limited vision/dental FSA. Unlike with an HSA, unused FSA funds do not rollover from year to year
Life Insurance- FCH provides life insurance benefits at no cost at a limit of two times an employee’s annual base salary (with a max of $300,000). Employees have the opportunity to purchase additional life insurance for themselves and their dependents through payroll deduction.
Short & Long-Term Disability Insurance- FCH provides long-term and short-term disability coverage to all employees. It is a shared cost benefit where FCH pays for the long-term benefit and employees pay for the short-term benefit.
Personal Leave and Sick Time- FCH employees enjoy the benefit of paid time off. Vacation, sick leave, and any personal leave are combined into a general annual PTO bank. PTO accruals are based on service on a pay period: 0-1 year of service – 120 hours; 1-2 years of service – 136 hours; 3 + years of service – 168 hours.
Paid Holidays- Each employee receives 13 paid holidays. 16 hours per year are available for community services, usable in four-hour or eight-hour time blocks.
Employee Assistance Program (EAP)- FCH recognizes that a variety of problems can disrupt personal and work life. If an employee needs professional help, they can contact the EAP, which provides confidential access to professional counseling services for help in confronting personal problems such as alcohol/substance abuse, marital and family difficulties, financial or legal troubles, or emotional distress.
Retirement Plan 401(k)- We contribute 50% of the employee’s 401k deferral , up to a maximum of 3% of the employee’s gross salary. Eligible employees must be at least 21 years old, and be employed with FCH a minimum of 90 days.
Profit Sharing - FCH may make annual discretionary profit sharing contributions in an amount to be determined at Plan Year end.
Tuition Reimbursement - Employees may be eligible to receive reimbursement for continuing education for Bachelor’s program after one year of employment with the company.
Wellness- We encourage and promote healthy behaviors through a Wellness program that offers rewards for those that participate.