Operations Program Manager

Redwood Software

12h

About The Position

We are seeking an Operations Program Manager to drive operational excellence across our go-to-market and delivery organizations, including Sales, Customer Success, Professional Services, and Data/Analytics. This role sits at the intersection of strategy, execution, and continuous improvement. You will own cross-functional programs that improve scalability, efficiency, and customer outcomes—going beyond traditional project management to diagnose operational problems, redesign processes, and embed data-driven, repeatable solutions. The ideal candidate brings a strong foundation in Lean Six Sigma, process optimization, and change management, paired with the ability to lead complex initiatives in a fast-paced software environment.

Requirements

10+ years of experience in Operations, Program Management, Business Operations, or Process Improvement within a software or SaaS environment
Demonstrated experience leading cross-functional initiatives across Sales, Customer Success, Professional Services, and/or Data teams
Strong background in process improvement methodologies (Lean, Six Sigma, or equivalent)
Proven ability to move from problem definition to solution design to execution and measurement
Excellent stakeholder management, communication, and facilitation skills
Highly analytical mindset with the ability to synthesize complex information into clear recommendations

Nice To Haves

Lean Six Sigma Green Belt or Black Belt (or equivalent practical experience)
Experience with go-to-market operations (e.g., lead-to-cash, forecasting, onboarding, renewals)
Familiarity with SaaS metrics and operating models
Background in change management or organizational transformation

Responsibilities

Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics
Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact
Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths
Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes
Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements
Standardize workflows, documentation, and operating cadences while balancing flexibility for growth
Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops
Drive adoption of new processes, tools, and ways of working through thoughtful change management
Partner with functional leaders to develop communication, training, and enablement plans
Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement