Operations Program Manager

Allied Universal • New York, NY

4d • $70,000 - $75,000

About The Position

Our canine group, under Allied Universal® Enhanced Protection Services, is hiring an Operations Program Manager. The Operations Program Manager is responsible for optimizing organizational workflows, ensuring compliance with regulatory requirements, and supporting cross-functional teams in achieving operational excellence. This role plays a critical part in developing and refining processes, coordinating resources, maintaining program documentation, and generating data-driven insights to support strategic decision-making. The ideal candidate is detail-oriented, proactive, and skilled at managing both people and processes in a fast-paced environment.

Requirements

• Bachelor’s degree in business administration, operations management, data analytics, or related field
• Minimum of two (2) years of experience in operations, compliance, program coordination, or process improvement
• Excellent organizational, communication, and vendor-management skills
• Proficiency with conflict resolution techniques
• Strong analytical and problem-solving skills with the ability to interpret and present data clearly
• Proficiency with tracking tools, databases, and productivity software (e.g., Excel, project management platforms).
• Excellent decision-making ability
• Ability to strategically plan
• Strong customer focus

Nice To Haves

• Familiarity with DHS SAFETY Act Program or other compliance frameworks

Responsibilities

• Partner with regional leadership to evaluate staffing, tools, and infrastructure needs that support both ongoing operations and strategic initiatives
• Gather and interpret data from a variety of internal and external sources, transforming findings into clear analytical reports that inform operational and strategic decisions
• Maintain comprehensive and well-organized data systems to support accurate reporting, efficient access to information, and audit or compliance readiness
• Design, evaluate, and continuously improve operational processes, policies, and workflows to ensure they support organizational objectives, values, and applicable regulatory standards
• Assess existing systems and service delivery models to identify inefficiencies, working closely with supervisors and operations staff to implement improvements that increase productivity and service quality
• Oversee and refine safety and security strategies to promote efficient operations, manage costs, and enhance overall customer and stakeholder experience
• Establish and oversee monitoring and tracking mechanisms to ensure accurate program documentation and adherence to DHS SAFETY Act Program requirements
• Analyze program metrics, reports, and performance data on a regular basis to detect discrepancies, trends, or compliance gaps, and take corrective action as needed
• Manage relationships with third-party vendors, contractors, and suppliers to ensure timely access to resources necessary for operational success

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Paid time off offered
• Eight paid holidays (subject to eligibility)
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees