Operations Product Manager (20698)

La Mesa Rv•Phoenix, AZ

6h•Onsite

About The Position

La Mesa RV A family owned and operated company, La Mesa RV was founded in 1972. Our original location was in La Mesa, California. We have recently relocated to Phoenix, AZ. Our business philosophy is Customers and Employees are the most important people in the world. Putting this belief into practice has enabled James K, our founder, to guide LMRV on a path of growth and prosperity. LMRV has grown over the years to become one of the largest multi-location RV dealerships in the world and is recognized as a leader in the industry. We are seeking an experienced Operations Product Manager to support and optimize our operations-focused systems and processes as part of our ongoing technology transformation. This role plays a critical part in improving technician productivity, enhancing customer service, and maximizing profitability across all operational functions.

Requirements

Bachelor's degree in Business, Operations Management, Information Systems, or a related field.
5+ years of experience in application management, business analysis, or related roles.
3+ years of hands‑on experience solutioning for Operations systems and processes.
Experience with full cycle implementations of SAP, Oracle NetSuite, Infor, Sage, or similar ERP platforms
Proven track record delivering business applications and process improvements.
Experience with business process analysis and documentation (process mapping, requirements gathering).
Experience creating and managing ADO work items.
Proficiency with business intelligence and reporting tools.
Understanding of system integrations and APIs.
Excellent written and verbal communication skills.
Ability to influence and build consensus across departments.

Nice To Haves

Experience in automotive, RV, marine, powersports, or related dealership industries.
Knowledge of AI and automation technologies in business applications.

Responsibilities

Business Analysis & Process Improvement Serve as a business analyst to evaluate operational needs, identify functionality gaps, and recommend bestpractice solutions to improve business outcomes.
Partner with stakeholders to assess enhancement requests, validate requirements, and translate business needs into system configuration changes.
Deeply engage in operations processes, including order‑to‑cash, inventory management, procure‑to‑pay, service‑to‑cash, shipping, delivery, and receiving.
Translate operational needs into clear user stories and technical specifications for developers.
Document current‑state and future‑state business processes using flowcharts and swimlane diagrams.
Create and manage ADO work items, including Epics, Features, User Stories, Tasks, and Bugs.
Analyze gaps between current system capabilities and business requirements.
Support continuous improvement initiatives post‑implementation.
Application Administration Act as an application administrator for packaged enterprise systems supporting our operations functions, ensuring proper configuration, governance, security, and user support.
Develop deep product proficiency and maintain system configurations, workflows, and rules to support evolving business processes.
Participate in oversight of system configuration, enhancement requests, and integrations aligned to operational workflows.
Cross‑Functional Collaboration Work closely with Service, Parts, Inventory, F&I, Transportation, Warranty, and IT teams to ensure alignment on requirements, integrations, and business outcomes.
Facilitate communication across departments and help build consensus on priorities.
Technology & Innovation Support modernization efforts using automation and AI technologies in business applications.
Evaluate opportunities to streamline processes and increase efficiency across all operational functions.