Product Operations Manager

CADDi•Chicago, IL

15h•$120,000 - $160,000•Onsite

About The Position

For security reasons, the candidate must be a US Citizen, or a Permanent Resident (Green Card). About the Role CADDi is on a mission to "unleash the potential of the manufacturing industry." We are currently expanding rapidly in the US, and we are seeking an Product Operations Manager to oversee all operations related to implementing our products to customers and take responsibility for company-wide results. We are looking for someone who is excited about the challenge of delivering tangible value to customers through strategic planning for the entire operation in collaboration with our customer success team and transforming manufacturing around the world. What You Will Do

Requirements

3+ years in IT system implementation, implementation consulting, business operations, or similar role within a SaaS environment
Proficient in Excel / Google Sheets / Google Apps Script / SQL / Python
Strong analytical skills using large data sets
A compelling communicator able to simplify complex operational challenges for C-level audiences.
Experience leading functional strategies from planning to execution: Designing optimal operations for a business, not just improving efficiency, but also determining the balance between costs, revenue, and customer value
A "startup mindset"—comfortable with ambiguity and capable of thriving in a fast-paced, rapidly changing environment.
Must be a US Citizen, or a Permanent Resident (Green Card).

Nice To Haves

Experience with manufacturing and supply chain systems

Responsibilities

Leading in defining system requirements based on business needs identified by the Customer Success team.
Designing data linkage and integration between CADDi and the customer’s existing IT environment.
Structuring complex business processes and translating them into product configurations.
Designing WBS (Work Breakdown Structure), managing tasks, progress, quality, and deadlines.
Coordinating and building consensus with clients and internal/external stakeholders, including collaboration with global operations team
Identifying, decomposing, and solving issues that arise during the implementation process.
Documenting and standardizing insights gained on-site to drive operational improvements.