Product Operations Manager

MX Technologies, Inc.•Lehi, UT

7d•Onsite

About The Position

MX is a fintech company on a mission to empower the world to be financially strong. We build technology that helps banks, credit unions, and fintechs deliver smarter, more intuitive financial experiences to millions of people. Like many startups, we’ve navigated real growth challenges — and we’ve come out stronger on the other side. Today, MX is in a phase of renewed momentum and scale, with a solid foundation and a clear vision for what’s next. This is a place where thoughtful execution matters, innovation is encouraged, and individuals have real ownership over their work. Our culture values curiosity, accountability, and impact. We give people the space to question assumptions, design better solutions, and help shape how the company grows. If you’re looking to do meaningful work, influence outcomes, and grow alongside a company that’s ready to move fast, you’ll feel at home at MX. The Product Operations Manager will strategically enable the Product org to move faster, act bolder, and drive deeper customer impact by developing, empowering, and driving collaboration among autonomous teams to leverage proven practices in product management.

Requirements

6+ years in product leadership and/or product management roles
3+ years of people recruitment and management experience
Past experience project management, program management and/or product operations preferred
Expert in best practices in product management, product design and software development
Demonstrated success in company-wide alignment and change management for teams of 500+
Ability to inspire and motivate cross-functional product teams to adopt frameworks that prioritize value to customers/users
Ability to partner with and align with stakeholders across the business such as marketing, Support, Sales and Customer Success
Experience in companies that employ modern product management & software development techniques
Ability to make decisions based on combined qualitative and quantitative data
Exceptional verbal and written communication skills
Exceptional organizational skills and ability to manage competing priorities

Responsibilities

Develop and manage processes through the product development lifecycle.
Design and enable teams to use best practices within product tools that facilitate the product development lifecycle (Including: Productboard, Gdrive, Confluence, Figma, Figjam, PostHog, Gitlab)
Define, document, and ensure consistent execution of product manager onboarding, product management and product development process
Build systems that bridge gaps between tools to keep teams focused on impactful, outcome-focused work.
Maintain a consistent channel of communication between Product, Engineering, Design, and Product Operations as well as across the organization to ensure alignment and visibility into the roadmap
Work to evolve the way we manage and use product data and tooling
Work in harmony with your Product Operations teammates focused on Voice of Customer, Go-to-Market, and Strategic Planning
Be a trusted partner to the Product Leadership team, acting as an advisor and as their product operations point of contact
Become a trusted partner to the Product and Engineering teams, rooting out misalignment and inefficiencies that get in the way of delivering value for our customers
Roll up your sleeves to identify, design, and implement new processes amongst product managers, product leadership, and key cross-functional partners
Be a driver of quarterly and bi-annual strategic roadmap planning for Product teams
Identify continuous learning and professional development opportunities for Product team members (e.g., professional training workshops, conferences)