Operations Processor

The Goal Family of Companies • Sioux Falls, SD

2d

About The Position

This role exists to ensure loan servicing work is processed accurately, on time, and without errors. You’ll support daily operations that directly impact borrower experience and client trust.

If you enjoy detail-driven work, solving account issues, and keeping processes running smoothly, this role is for you.

What You’ll Do
Process loan servicing transactions, including UCC filings, transfers, and account updates
Handle payments, refunds, and reconciliation with a high level of accuracy
Research and resolve account discrepancies, disputes, and borrower inquiries
Maintain clear and complete documentation across all account activity
Partner with internal teams and vendors to complete time-sensitive work

What to Expect in This Role
Fast-paced environment with high-volume, detail-oriented work
Daily work across multiple systems, processes, and account types
Frequent research and issue resolution
Ongoing communication with borrowers, clients, and internal teams

You’ll Be a Great Fit If You
Stay accurate and organized while managing repetitive, high-volume tasks
Take ownership of issues and follow them through to resolution
Are comfortable working across systems and learning new processes
Communicate clearly and professionally in written and verbal formats
Bring consistency, reliability, and attention to detail to your work

Requirements

• 2+ years of experience in operations, banking, finance, insurance, or mortgage
• Experience with transaction processing, account research, or loan servicing
• Strong attention to detail and ability to manage multiple priorities

Nice To Haves

• Experience in consumer lending or student loan servicing
• Bachelor’s degree
• Familiarity with CRM systems or servicing platforms (Salesforce a plus)

Responsibilities

• Process loan servicing transactions, including UCC filings, transfers, and account updates
• Handle payments, refunds, and reconciliation with a high level of accuracy
• Research and resolve account discrepancies, disputes, and borrower inquiries
• Maintain clear and complete documentation across all account activity
• Partner with internal teams and vendors to complete time-sensitive work

Benefits

• Competitive salary + bonus eligibility
• 401(k) with 4% company match
• Medical, dental, vision, and HSA ($1,700 annual contribution)
• 14 paid holidays (including your birthday)
• Paid parental leave, tuition reimbursement, and long-term incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees