Operations Processor

U.S. Bank • Marshall, MN

3d • $20 - $24 • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description U.S. Bank is adding to our Titling team to provide support on title requests for our customers and sales team. Many tasks can involve complex and the need for specialize review from Loss Mitigation Specialists requests, Title Signoff reviews, Title Release tasks, lien adds, title packages and involves completing the Outstanding Title follow up.

Requirements

• High school diploma or equivalent
• Four years or more of operations services related work experience

Nice To Haves

• Proven commitment to high quality customer service- Proven commitment to high quality customer service
• Ability to work with multiple functional areas to solve documentation needs
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Strong general office skills and PC skills
• Effective verbal and written communication skills
• Ability to identify, analyze and resolve data or documentation, if needed
• Ability to work with multiple functional areas

Responsibilities

• Ensures all title information and details are accurate on any one title asset task.
• Verifies, processes, and documents information relating to all aspects of standard and non-standard collateral and loan documentation to ensure completeness and accuracy.
• Releases collateral when loan is satisfied or no longer needed.
• Accomplishes tasks within designated time frame and provides high quality customer service by responding to customer inquiries, requests and problems. Researches and resolves problems and errors with accounts.
• Assisting in outstanding title follow up with customers by taking incoming phone calls, answering emails where customers respond to letter mailed to them.
• Assist with matching our electronic records with our service provider platform
• Assisting with lien add requests by working with state DMV locations.
• Assisting with monthly projects on unidentified electronic titles, and paper titles in the cabinets.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees