Operations Processing Specialist

MagMutual•Atlanta, MI

55d•Onsite

About The Position

The Operations Processing Specialist will support the designated department(s) by providing exceptional customer service, accurate document production and reporting as well as timely, effective communication to key parties. This role is a key aspect of daily processing for all Operations as it relates to the organization. SPECIFIC DUTIES: Incoming/outgoing mail processing and general office support as needed. Responsible for handling all requests of functional area timely and accurately and within the established service standard. Collaborate with internal and external partners to obtain and provide information, improve processes, and enhance the policyholder’s experience. Timely and accurately create and submit any regulatory reporting required by operational function. Ensure data integrity is maintained in source systems and all documentation created and distribution to policyholders and internal business partners. Provide reception, phone, and desk coverage as needed. May participate in audit schedules by internal or external partners; producing files, documents, respond to questions, etc. May participate in new and upgrade installation for all systems that impact functional areas; may include building business requirements, test cases, and conducting user acceptance testing (UAT). Other duties as assigned.

Requirements

Associate Degree or minimum of 2 years of operational experience
1-2 years of insurance or equivalent experience
Exceptional Microsoft Office skills
Ability to navigate multiple systems applications
Ability to evaluate and properly handle confidential information
Ability to produce high quality outcomes in a highly productive environment
Strong data entry skills and attention to detail
Good organizational, customer service, and follow-up skills
Ability to work in a flexible environment to support the MagMutual mission of ‘working together’ to get the job done
Ability to develop and maintain effective working relationships within various departments
Ability to use critical thinking in processing work and resolving problems

Nice To Haves

Preferred experience in legal, claim, underwriting, accounting with P&C Insurance, or medical environment

Responsibilities

Incoming/outgoing mail processing
General office support
Handling all requests of functional area timely and accurately and within the established service standard
Collaborate with internal and external partners to obtain and provide information, improve processes, and enhance the policyholder’s experience
Timely and accurately create and submit any regulatory reporting required by operational function
Ensure data integrity is maintained in source systems and all documentation created and distribution to policyholders and internal business partners
Provide reception, phone, and desk coverage as needed
Participate in audit schedules by internal or external partners; producing files, documents, respond to questions, etc
Participate in new and upgrade installation for all systems that impact functional areas; may include building business requirements, test cases, and conducting user acceptance testing (UAT)
Other duties as assigned

Benefits

401k and Roth 401k with MagMutual matching 100% of each dollar the employee saves, up to 7% of your salary
merit-based bonuses as well as a spot bonus program
health, dental, and vision coverage
generous vacation, paid holidays, and a flexible time off policy
award-winning wellness program
health risk assessments
onsite fitness center
Weight Watchers subsidies
commitment to employee professional development
a culture where every employee gets a copy of the strategic plan for greater transparency