OPERATIONS & MGMT CONSULTANT MGR - SES - 60071760

State of Florida•Orlando, FL

About The Position

This is a highly responsible, independent managerial position within the Department of Children and Families, Regional Child Welfare Critical Child Safety Team. The position is responsible for managing the region Investigative Analyst, MDT and/or Family Finders programs. These programs provide direct support to frontline staff by facilitating collaborative work. This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). Oversight of the MDT Managers to ensure the coordination and facilitation of staffings that may result in changing placement, remaining in school district, and competing opinions and recommendations from participants. Ensures diligent efforts and advanced searches are being made towards locating relatives and fictive kin to identify and build positive connections between the child and relatives/fictive kin. Oversight of the Family Finder Managers who develop and recommend planning strategies to enhance and increase field performance and quality as it relates to finding families/relatives, fictive kind, and other potential placement to keeping children out of congregate care. Consults with and assists the Child Protection staff and CBC in the planning, implementation, and evaluation of existing operations, systems, and procedures, as it relates to placement options for families. Oversight of the Investigative Analyst Managers to ensure records retrieval and analysis during investigations. Identification of high or very high risk cases to ensure consistent oversight, management of data associated with CPI operations and delivering high quality outcomes for investigations. Reviews Florida Statutes, DCF Operational Procedures, policies and related directives for impact on Child Protection, in order to keep staff up to date. Analyzes and evaluates impact on operations; identifies potential problems; recommends appropriate actions when warranted to leadership. Identifies improvements and implements adjustments to ensure program effectiveness and efficiency. Provides training and technical assistance as needed to all levels of Child Protection staff and ensures compliance with the processes and procedures as well as provides support to the Regional Program Administrator, Children's Legal Services, the CBC, and Family & Community Services Director through requested internal reviews, verification findings reviews and other special requests related to investigative information. Provides assistance to Program Administrators and their staff in the management and operation of Child Protection through the evaluation and observations of the MDT Coordinators, Family Finders coordinators and Investigative Analysts. This include Quality Office oversight, observational processes, staffing participation and strong feedback loops for the team. Oversees, manages, and assists the MDT/FF and Analyst managers during case activity on a regular basis in addition to monthly data rollups associated with all three programs. . Ensures staff maintain an organized tracking system to account for their Homestudies, MDT work and Investigative Analyst reviews, confirms participation of required attendees, documents the outcome of care oversight in the Florida Safe Families Network (FSFN) System, and tracks family finding efforts, diligent searches, and outcomes of such. Other duties as assigned.

Requirements

Knowledge of the methods of data collection and analysis.
Knowledge of basic management principles and practices.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
Ability to organize data into logical format for presentation in reports, documents and other written materials.
Ability to conduct fact-finding research.
Ability to utilize problem-solving techniques.
Ability to work independently.
Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
Ability to plan, organizes, and coordinates work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Knowledge in Florida's Practice Model and Florida’s official electronic system of record, Florida Safe Family Network (FSFN).
Experience in Microsoft Office, familiar with the child welfare system, excellent written and oral communication skills; strong interpersonal skills relative to diverse populations in academic, public health, and community settings.
Ability to work in a fast-paced environment with multiple competing deadlines.
Extensive knowledge of child abuse, neglect and maltreatment, professional experience in child protection programs, proficiency in the child welfare safety practice model, and a strong working knowledge of applicable performance and process management principles and practices.
Ability to analyze and address complex investigative activities regarding child protective investigations.

Responsibilities

Managing the region Investigative Analyst, MDT and/or Family Finders programs.
Communicating with, motivating, training and evaluating employees, planning and directing their work
Evaluating employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).
Oversight of the MDT Managers to ensure the coordination and facilitation of staffings that may result in changing placement, remaining in school district, and competing opinions and recommendations from participants.
Ensuring diligent efforts and advanced searches are being made towards locating relatives and fictive kin to identify and build positive connections between the child and relatives/fictive kin.
Oversight of the Family Finder Managers who develop and recommend planning strategies to enhance and increase field performance and quality as it relates to finding families/relatives, fictive kind, and other potential placement to keeping children out of congregate care.
Consulting with and assisting the Child Protection staff and CBC in the planning, implementation, and evaluation of existing operations, systems, and procedures, as it relates to placement options for families.
Oversight of the Investigative Analyst Managers to ensure records retrieval and analysis during investigations.
Identification of high or very high risk cases to ensure consistent oversight, management of data associated with CPI operations and delivering high quality outcomes for investigations.
Reviewing Florida Statutes, DCF Operational Procedures, policies and related directives for impact on Child Protection, in order to keep staff up to date.
Analyzing and evaluating impact on operations; identifies potential problems; recommends appropriate actions when warranted to leadership.
Identifying improvements and implements adjustments to ensure program effectiveness and efficiency.
Providing training and technical assistance as needed to all levels of Child Protection staff and ensures compliance with the processes and procedures as well as provides support to the Regional Program Administrator, Children's Legal Services, the CBC, and Family & Community Services Director through requested internal reviews, verification findings reviews and other special requests related to investigative information.
Providing assistance to Program Administrators and their staff in the management and operation of Child Protection through the evaluation and observations of the MDT Coordinators, Family Finders coordinators and Investigative Analysts.
Overseeing, managing, and assisting the MDT/FF and Analyst managers during case activity on a regular basis in addition to monthly data rollups associated with all three programs.
Ensuring staff maintain an organized tracking system to account for their Homestudies, MDT work and Investigative Analyst reviews, confirms participation of required attendees, documents the outcome of care oversight in the Florida Safe Families Network (FSFN) System, and tracks family finding efforts, diligent searches, and outcomes of such.
Other duties as assigned.