Operations Manager (NYC)

Nivoda•New York, NY

48d•Onsite

About The Position

We are looking for a highly proactive, operationally sharp, and people-first Operations Manager to lead the day-to-day functioning of our NYC Fulfillment Hub. You will be the backbone of local and North American operations—managing workflow across intake, QC, shipping, and returns—while building relationships with key suppliers, partners, and carriers. This role is central to ensuring daily success across the last mile of our customer experience, bridging on the ground execution with strategic team development, process optimization, and interoffice alignment. This is an exciting opportunity to line manage a team of ten and drive results in a high-growth environment.

Requirements

5+ years in operations, fulfillment, or logistics-based office management
5+ years experience in managing or leading small teams
Experience within the diamond and gemstone industry
Demonstrated ability to execute and enforce daily operational workflows
Proficiency in Excel/Sheets, logistics tools, and time-based performance tracking
Clear, effective communicator and highly organized leader

Nice To Haves

Familiarity with FedEx, UPS, or Brinks label creation and carrier coordination
Proven ability to build systems for operational improvement and team performance
Strong local familiarity with Manhattan Diamond District operations

Responsibilities

Open and manage the NYC office daily by 9:00 AM to receive timely carrier deliveries (FedEx, UPS, Brinks, etc.).
Ensure daily supplier outreach and confirmation of stone orders, coordinating prompt collection or drop-off.
Supervise real-time barcode scanning of incoming stones to enable platform accuracy and immediate QC eligibility.
Oversee unboxing, intake logging, and accurate handoff to Quality Control for daily processing.
Guarantee that 100% of received stones are QC’d and shipped the same day (where possible) to meet delivery promises.
Coordinate express stone intake and time-sensitive replenishments into inventory.
Manage returns network—receiving, sorting, QC’ing, and dispatching goods locally and internationally.
Maintain optimal supply stock levels (shipping materials, office supplies) to prevent operational interruptions.
Supervise all outgoing shipment pickups, including carrier scheduling during holiday or weekend shifts.
Ensure security systems and access codes are active, monitored, and updated per staffing changes.
Maintain strong local relationships with suppliers, runners, carriers, and other NYC-based partners.
Review weekly operational metrics by function (intake, QC, shipping, returns, express) and implement improvements.
Lead team check-ins (weekly, biweekly, or monthly), creating personal development plans and ensuring responsibilities are calendar-blocked and enforced.
Upload and manage all office-related bills and expenses weekly.
Partner with other Nivoda hubs for cross-office alignment and contribute insights in weekly business reviews (WBRs).
Communicate platform updates, changes in SOPs, or workflow enhancements with transparency and clarity.
Cultivate a positive team culture rooted in accountability, clarity, and growth.