LN Venues, Operations Manager - Hollywood Palladium
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . We are seeking a motivated and experienced individual to take on the Operations Manager role at the Hollywood Palladium. This position exercises overall responsibility for facility operations and physical plant. This is an exempt role reporting to the Senior Operations Manager of the venue.
Requirements
- Proven leader with strong management, organizational, and communication skills
- Extensive knowledge of venue operations and facility management
- Minimum of two years’ experience as a House Manager, Operations Manager, or comparable role
- Experience interacting with police, public officials, and local authorities
- Acts as a company and facility representative alongside the General Manager in community and municipal matters
- Demonstrated ability to manage multiple departments and a large staff, ideally including Security, Ticket Takers, and Ushers
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent oral and written communication skills
Nice To Haves
- experience with Workday or other timekeeping systems is a plus
Responsibilities
- Manages day-to-day facility operations, including front-of-house, event setup/tear-down, and basic maintenance coordination
- Supervises part-time staff and frontline supervisors across departments such as Security, Cleaning, Maintenance, and Usher/Ticket Taker
- Supports recruiting, hiring, onboarding, and training of event staff
- Ensures proper staffing levels and execution during events
- Handles guest service issues and resolves routine complaints
- Maintains incident reports and escalates issues as needed
- Ensures compliance with company policies, procedures, and safety standards
- Coordinates with third-party vendors during events (as needed)
- Supports a safe and positive environment for guests and staff
- Assists with payroll review and scheduling for event staff
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
