LN Venues, Operations Manager - Hollywood Palladium
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE We are seeking a motivated and experienced individual to take on the Operations Manager role at the Hollywood Palladium. This position exercises overall responsibility for facility operations and physical plant. This is an exempt role reporting to the Senior Operations Manager of the venue. WHAT THIS ROLE WILL DO Manages day-to-day facility operations, including front-of-house, event setup/tear-down, and basic maintenance coordination Supervises part-time staff and frontline supervisors across departments such as Security, Cleaning, Maintenance, and Usher/Ticket Taker Supports recruiting, hiring, onboarding, and training of event staff Ensures proper staffing levels and execution during events Handles guest service issues and resolves routine complaints Maintains incident reports and escalates issues as needed Ensures compliance with company policies, procedures, and safety standards Coordinates with third-party vendors during events (as needed) Supports a safe and positive environment for guests and staff Assists with payroll review and scheduling for event staff WHAT THIS PERSON WILL BRING Proven leader with strong management, organizational, and communication skills Extensive knowledge of venue operations and facility management Minimum of two years’ experience as a House Manager, Operations Manager, or comparable role Experience interacting with police, public officials, and local authorities Acts as a company and facility representative alongside the General Manager in community and municipal matters Demonstrated ability to manage multiple departments and a large staff, ideally including Security, Ticket Takers, and Ushers Proficient in Microsoft Word, Excel, and Outlook; experience with Workday or other timekeeping systems is a plus Excellent oral and written communication skills BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days WEALTH: 401(k) program with company match, stock reimbursement program FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment OTHERS: Volunteer time off, crowdfunding match EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Requirements
- Proven leader with strong management, organizational, and communication skills
- Extensive knowledge of venue operations and facility management
- Minimum of two years’ experience as a House Manager, Operations Manager, or comparable role
- Experience interacting with police, public officials, and local authorities
- Acts as a company and facility representative alongside the General Manager in community and municipal matters
- Demonstrated ability to manage multiple departments and a large staff, ideally including Security, Ticket Takers, and Ushers
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent oral and written communication skills
Nice To Haves
- experience with Workday or other timekeeping systems is a plus
Responsibilities
- Manages day-to-day facility operations, including front-of-house, event setup/tear-down, and basic maintenance coordination
- Supervises part-time staff and frontline supervisors across departments such as Security, Cleaning, Maintenance, and Usher/Ticket Taker
- Supports recruiting, hiring, onboarding, and training of event staff
- Ensures proper staffing levels and execution during events
- Handles guest service issues and resolves routine complaints
- Maintains incident reports and escalates issues as needed
- Ensures compliance with company policies, procedures, and safety standards
- Coordinates with third-party vendors during events (as needed)
- Supports a safe and positive environment for guests and staff
- Assists with payroll review and scheduling for event staff
Benefits
- HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- WEALTH: 401(k) program with company match, stock reimbursement program
- FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- OTHERS: Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
