LN Venues, Senior Operations Manager - Hollywood Palladium
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. We are seeking a motivated and experienced individual to take on the Senior Operations Manager role at the Hollywood Palladium and Peppermint Club. This position exercises overall responsibility for facility operations and physical plant. This is an exempt role reporting to the Assistant General Manager of the venue.
Requirements
- Proven senior leader with strong management, organizational, and communication skills
- Extensive knowledge of venue operations, facility management, and large-scale event coordination
- Minimum of two years’ experience in a senior operations role (e.g., Operations Manager, House Manager, or comparable leadership position)
- Experience managing multiple departments and large teams, including Security, Ticket Takers, Ushers, Guest Experience, Parking, and Merchandising
- Strong experience interacting with police, public officials, and local authorities
- Acts as a company and facility representative alongside the General Manager in community, municipal, and political matters
- Responsible for operational budgeting, financial oversight, and vendor/contractor management
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent oral and written communication skills, with the ability to lead cross-department initiatives
Nice To Haves
- experience with Workday or other timekeeping systems is a plus
Responsibilities
- Oversees all facility operations with leadership responsibility for the Operations Manager and broader operations team
- Directs multiple departments including Parking, Merchandise, Guest Experience (VIP/Ambassador), Scheduling/Payroll, and Onboarding
- Owns operational budgeting, including repairs & maintenance and venue supply expenses
- Partners with Assitant General Manager on annual budget planning and financial performance
- Leads vendor management, contract oversight, and third-party coordination
- Oversees facility maintenance strategy and ensures optimal operating condition of all equipment and infrastructure
- Manages high-level incident investigations, including escalations and formal proceedings if needed
- Owns payroll approval and labor oversight across departments
- Establishes and maintains key municipal and external relationships (police, fire, city, etc.)
- Ensures full compliance with regulatory requirements, reporting, and company policies
- Drives recruiting strategy, workforce planning, and training programs across departments
- Ensures operational excellence, safety standards, and overall guest experience at scale
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
