LN Venues, Operations Manager – The Mann Center

Live Nation Entertainment • Philadelphia, PA

2d

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. We are seeking a motivated and experienced individual to work at the Highmark Mann Center for the Performing Arts in Philadelphia, PA. This position exercises overall responsibility for Live Nation related operations at the venue and collaborates with the Vice President and General Manager and Front of House Operations Manager of the Highmark Mann. This role oversees all seasonal Live Nation employees including Merchandise Manager, Admin Manager, Experience Manager, and Operations Supervisors. This is an exempt role reporting to the Live Nation Vice President of Regional Venue Operations.

Requirements

• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years’ experience as House/Operations Manager or a comparable role
• Experience dealing with police and public officials
• Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential

Nice To Haves

• Experience using Workday or time keeping systems is a plus

Responsibilities

• Participates in event rotation with Highmark Mann Front of House Operations Manager as Front of House lead on all events including concerts and other campus events
• Works with Live Nation on development of event expense forecasts in Rome
• Ensures optimum operating condition of all Live Nation owned equipment such as security screening and crowd control devices
• Develops and maintains applicable Live Nation operating budgets
• Manage relationships and payment of third-party vendors
• Schedules necessary medical personnel for all events at the Highmark Mann
• Maintains and monitors records of all incident reports and investigate/manage all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Assist in the preparation of seasonal operations budget and cost allocations
• Oversees implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
• Manages and approves all payroll for Live Nation departments
• Oversees event staff new hire onboarding and training for Live Nation positions
• Oversees recruiting, hiring, training and supervision of part-time staff/supervisors of multiple departments including but not limited to: Security, and Ushers, Ticket Taker, and Operations Crew positions
• Enforcement of venue standards as set by Highmark Mann Front of House Operations Manager
• Oversees all Front of House activities during events, including safe and efficient setup of all front and back of house entrances to the campus (security checkpoints, magnetometers, etc.)
• Additional coordination of front and back of house set-up with operations staff (security, merchandise, vendors, building services, etc.)
• Leads FOH staff during events to address concerns regarding line management, customer service, health, and safety, etc.
• Develops pre-shift orientation materials, FOH checklists, etc
• Oversees deployment and management of all FOH personnel
• Handles real-time customer complaints, focusing on win-win outcomes ( ticketing/seating issues)

Benefits

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed