LN Venues, Assistant General Manager - The Wiltern
About The Position
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE The Assistant General Manager at The Wiltern will provide support and assistance to the General Manager. This role will work closely with division leadership, local municipalities and will have a close tie to all hourly event-based employees at the venue. This role will also assist by supporting additional Live Nation venues within the region when needed. WHAT THIS ROLE WILL DO Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, and staffing. Recruits, hires, trains, and supervises part-time staff/supervisors, including but not limited to: Security, Parking/Traffic, Cashiers, Maintenance, and Ushers/Ticket Takers. Develops and oversees overhead expense budget for House Departments. Assists, in coordination with the General Manager, in preparation of annual operations budget. Maintains and monitors records of all incident reports. Investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary. In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training. Ensure optimum operating condition of all theater equipment, such as communication equipment and crowd control devices. Investigate and resolve guest related complaints. Implementation and execution of all Live Nation policies, procedures, and programs. Develop and implement recruiting program for seasonal event staff and other seasonal positions. Develop and coordinate the Injury Prevention Program for staff. Development and maintenance of municipality relationships including police, fire, rescue, parks and other departments. Coordinate and manage subcontractors and third party vendors to ensure safe, efficient and successful events Respond to patron complaints as necessary Coordinate with facilities team to develop long term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs Coordinate and actively communicate to the neighboring businesses and residents as needed. Provides support to neighboring venues within the region/market. Other duties as may be assigned.
Requirements
- Bachelor’s degree in business or related field, or comparable work experience
- Minimum 5 years experience as a manager in a hospitality related business
- Flexible Schedule (days/nights, weekends, and holidays)
- Ability and flexibility to travel when needed
- Tolerance of all cultures, music and art forms
Nice To Haves
- Previous experience working with local municipalities, such as police, fire, etc.
- Previous experience supervising and managing large volumes of part time, event based employees
- Experience in a live music environment
Responsibilities
- Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, and staffing.
- Recruits, hires, trains, and supervises part-time staff/supervisors, including but not limited to: Security, Parking/Traffic, Cashiers, Maintenance, and Ushers/Ticket Takers.
- Develops and oversees overhead expense budget for House Departments.
- Assists, in coordination with the General Manager, in preparation of annual operations budget.
- Maintains and monitors records of all incident reports.
- Investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary.
- In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training.
- Ensure optimum operating condition of all theater equipment, such as communication equipment and crowd control devices.
- Investigate and resolve guest related complaints.
- Implementation and execution of all Live Nation policies, procedures, and programs.
- Develop and implement recruiting program for seasonal event staff and other seasonal positions.
- Develop and coordinate the Injury Prevention Program for staff.
- Development and maintenance of municipality relationships including police, fire, rescue, parks and other departments.
- Coordinate and manage subcontractors and third party vendors to ensure safe, efficient and successful events
- Respond to patron complaints as necessary
- Coordinate with facilities team to develop long term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs
- Coordinate and actively communicate to the neighboring businesses and residents as needed.
- Provides support to neighboring venues within the region/market.
- Other duties as may be assigned.
Benefits
- Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match, stock reimbursement program
- New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
- Volunteer time off, crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
