Operations Manager

CarMax • San Francisco, CA

29d

About The Position

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager, the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture.
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Serves as a member of the senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to the team.

Requirements

• Ability to read, interpret and transcribe data in order to maintain accurate records
• Completion of CarMax-provided training in all areas of the Inventory, Cosmetic, and Production processes
• Ability to multi-task in a high energy, fast-paced work environment
• Effective communication skills across departments
• Ability to make independent judgments regarding critical business decisions
• Ability to identify business opportunities and suggest improvements
• 3+ years of experience as a Manager, retail management preferred
• Intermediate computer skills
• May require walking or standing for an extended period of time
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays and 12-hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wears CarMax clothing (acquired through the company) at all times while working in the store

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Management of team and processes associated with vehicle production and servicing
• Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains, and promotes associates to support Service Operations and company growth
• Champions and implements both company and store initiatives for consistent execution and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls
• Associate Development

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees