Operations Manager

Everything But The House•Hillard, OH

About The Position

Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers and collectors connect with a world of shoppers seeking rare and wonderful things. Each day the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques and more, most with a starting bid of $1. EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the “EBTH Promise”. If we don’t uphold our end of the bargain, we’ll do our best to make it right. We’re seeking an Operations Manager for our Columbus market who is an innovative and effective leader with a business owner’s mentality who will lead, manage and grow this market. In this role, you will be responsible for ensuring a smooth, efficient and profitable operation with a focus on driving operations results, consistency, team member development, optimizing workflows and profitability, and continuous improvement. As a dynamic company, we move fast and seek to continuously improve – and while this will be a very demanding position, you’ll be surrounded by a passionate team of individuals who are dedicated to the common goal of drastically changing the way personal property is sold, bought and moved across the country – and we have a lot of fun while we’re doing it. We’re proud of our journey and we’re eager to share our story with shoppers, clients and consignors across the world! Discover everything uncommon at EBTH.COM.

Requirements

5-7 years experience in a supervisory or management role.
Profit & Loss management experience.
Experience with project management and metric development.
Excellent communication and presentation skills.
Strong relationship-building skills and ability to interact effectively at multiple levels.
Proficient leadership experience with growing a team.
An obsession with the customer experience.
Experienced working in an operationally complex business.
A team player mentality with an ability to work independently.
Ability to recruit and build productive operations teams.
Ability to solve problems, build and think creatively in challenging situations.

Nice To Haves

Bachelor’s degree preferred; MBA is a bonus.

Responsibilities

Lead facility in successful day-to-day operations by driving quality, service level and productivity goals.
Promote a positive work environment by ensuring the appropriate staffing, the continuous training of team members, recognition, mentoring and coaching.
Regularly review established key performance indicators with team members.
Implement new processes and test technological advancements to help improve internal operations.
Train and develop teams in preparation for future roles.
Hold all team members accountable to achieving individual and department goals.
Reward and recognize high performance and provide career path and growth opportunities for team members.
Conduct frequent team or individual meetings to communicate successes, challenges and improvement.
Partner and coordinate with support functions such as sales, marketing, human resources, tech, and finance to ensure programs and changes are handled effectively.
Perform other duties as assigned.