Operations Manager

St Vincent De Paul Cares • Inverness, FL

13h

About The Position

SUMMARY: The SSVF HUD VASH Operations Manager is responsible for the administration and management of the services provided at their assigned location. This may include programs supported through Federal, State, local, and private resources. Regardless of the funding source the Operations Manager is responsible for ensuring services are delivered consistent with a housing first model, and best practice, community standards, identified regulations and contract requirements. The population includes low and very low-income families and individuals experiencing homelessness, many who have no income, who are prioritized through the community established Coordinated Entry System and identified as the most vulnerable and at risk for remaining homeless longer without the housing intervention - rapid rehousing. The Operations Manager will play a primary role to ensure compliance with established policy and procedures, as well as in the hiring, training, and supervision of the staff, and overseeing operations with the support of the Regional Director of the RRH&SS Programs.

Requirements

• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
• Flexible work schedule including evenings, nights, weekends, and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening.
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business.
• Must have reliable transportation
• Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process
• Mission-driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values
• Excellent skills in grants compliance, management, and reporting
• Understands barriers faced and trauma experienced by individuals and families who are homeless
• Understands the homeless services system and mainstream resources
• Knowledge of the characteristics and cultural diversity of the population assisted
• Ability to meet deadlines and handle crisis
• Exceptional record keeping skills; ability to obtain and maintain accurate, detailed, and confidential notes and client’s files specific to program requirements
• Excellent written and verbal skills, which include word processing, data entry and email
• Ability to problem solve and make decisions independently as needed
• Ability to assess a households’ needs and coach case managers in performing their responsibilities including engaging persons with many challenges who are unwilling to participate
• Bachelor’s degree (Master’s in Social Work is preferred)
• At least 2-years of experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk families and/or individuals in crisis
• Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities
• Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook
• Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers
• Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations
• Must have a valid driver’s license as this job requires driving company vehicle

Responsibilities

• Operations Manager oversees one grant and estimate of up to 5 staff under a single/scattered site.
• Exercise independent discretion in managing program, including working with Human Resources in recruiting, hiring, training, and evaluating program staff
• Participate in planning activities to effectively end homelessness among Veterans in the geographic area served
• Develop and distribute education materials about the services offered
• Develop and implement program procedures for case management, housing search, Padmission and other housing related services including the use of temporary financial assistance in a manner consistent with the organizations policies and its mission, and contract requirements
• Work with case management staff and provide leadership, guidance, and oversight in program implementation and service delivery
• Research and develop protocol to assist clients in accessing mainstream benefits from federal, state, and local sources
• Point of Contact for Housing Navigation guidance and oversight of Padmission
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• Coordinate with VA HUD VASH to facilitate access to services to Veterans
• Manage the inflow of HUD VASH referrals and program exits to maximize program performance
• Review and approve Hud VASH individuals and families enrolled and ensure the required back-up documentation is contained in the case file
• Coordinate with program staff to ensure all client case files meet program and agency documentation requirements
• Review and approve all financial assistance requests prior to payment
• Ensure financial assistance requests are timely and include all required back-up documentation to support the expense
• Conduct staff meetings no less than once a month to review program performance and challenges, and share information
• Participate in monthly St. Vincent de Paul CARES Management Meetings
• Facilitate staff’s participation in required and supplemental training
• Oversee HMIS data entry including its completeness, quality, and timeliness
• Track program performance through HMIS and use of other data collection methodologies
• Provide regular progress and performance reports to Regional Director and through the agency’s Performance Quality Improvement System
• Complete reports for timely submission to funder and other organizations as required
• Monitor and Approve time sheets and partner agency invoices prior to payment
• Attend all agency required training and assigned community meetings
• Actively participate in the PQI System
• Comply with all applicable training requirements
• Comply with all company safety, personnel and operational policies and procedures
• Comply with work schedule to ensure effective operations of Agency programs
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission

Benefits

• 95% Employer paid Employee only coverage (zero ded, $10 co pay plan)
• 10k Employer paid Basic Life insurance
• 120 hrs PTO accrued biweekly starting at day 1 of employment
• 13 Paid Holidays to include Employee’s birthday and Date of Hire
• We also have various retention and referral bonuses
• 2 weeks paid training to include DEI initiatives
• Flexible schedules in most positions
• 3% Employer match after 6 months
• We also offer Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital, ID Shield, Legal Shield, Additional Life, FSA Medical, and FSA Dependent Care

What This Job Offers

• Job Type: Full-time
• Career Level: Manager