Operations Manager
About The Position
The Operations Manager is an operations-focused leader responsible for overseeing key facility and warehouse operations functions while driving execution across logistics, people, and process. This role owns daily facility maintenance and repairs and leads select warehouse departments, including Facilities, Safety, Quality Control, Repairs, Operations, and the Dallas Distribution Center (managed remotely). Collaborating closely with the Sr. Director of Warehouse Operations, this leader balances hands-on engagement with analytical and administrative work—managing carrier relationships, negotiating freight and shipping rates, overseeing labor planning, and ensuring operational discipline across the business. The ideal candidate is equally comfortable on the warehouse floor and at the desk: dynamic, visible and credible with teams, strong in vendor and carrier management, disciplined in SOP execution, and data-driven in performance management and continuous improvement. This role operates primarily on a Monday through Friday, in-person, day-shift schedule, with flexibility required to meet business needs.
Requirements
- Bachelor’s degree preferred in supply chain, logistics, or business is highly preferred
- 5+ years of progressive warehouse operations experience, including people management
- Strong management and coaching skills
- Proficiency in Microsoft Office, especially Excel
- Experience working with ERP/WMS systems
- Strong organizational, communication, and problem-solving skills
Nice To Haves
- Bilingual Spanish highly preferred
Responsibilities
- Manage daily facility maintenance/repairs and warehouse departments including Operations, Safety, Quality Control, Repairs and Dallas DC (Dallas is managed remotely)
- Own carrier relationships, negotiating rates & routes and trouble shoot as necessary
- Lead and supervise facility/warehouse-based supervisors, leads, and associates
- Build, lead and enforce safety programs and standards for AHD and Burton James that promote a culture of workplace safety
- In partnership with Sr. Director of Warehouse Operations, train, coach, and develop warehouse staff; support performance improvement and career growth
- Execute and uphold SOPs across all warehouse operations functions
- Partner with leadership to manage labor planning, scheduling, and overtime control
- Monitor and report on key performance indicators
- Support continuous improvement initiatives focused on efficiency, quality, and cost reduction
- Utilize ERP, WMS, and TMS systems to optimize workflows and reporting
- Collaborate cross-functionally with Customer Service, Shipping and Receiving, and other departments as needed.
Benefits
- Eligible for up to a 6% employer 401(k) contribution following six months of employment
- Take advantage of paid time off away from work, including scheduled company holidays
- Participate in competitive benefits and incentivizing programs
- Team building company sponsored events
- Employee discount and bi-annual sample sale
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What This Job Offers
Job Type
Full-time
Career Level
Manager
