Operations Manager

Encore Fire Protection • Lansdowne, MD

90d • $125,000 - $175,000

About The Position

At Encore Fire Protection, operations is the heartbeat of how we deliver life safety every single day. As Operations Manager, you’ll lead from the center of our field operations, guiding a decentralized team that keeps our customers protected, our technicians supported, and our business growing.
You’ll take on leadership of a portion of a $20-50M P&L, with the goal of assuming full ownership over time. You’ll lead a team of 50-100 employees, and drive measurable results in efficiency, profitability, and service excellence. In a private-equity-backed environment that values precision and pace, this role calls for someone who can both think strategically and execute relentlessly.
This is more than your average desk job. It’s a leadership role for someone who thrives in complexity who can walk a job site, interpret the numbers, coach a manager, and still see the big picture. You’ll balance tactical urgency with long-term thinking, ensuring Encore’s operations scale with the same grit and integrity that built this company in the first place.
You’ll partner across departments - service, sales, finance and talent - to build consistency, accountability, and performance into every layer of the business. Your leadership will shape not just how work gets done, but how our people grow, how our teams connect, and how our customers experience Encore.
This position is on a defined track to become a Director of a Location, a highly coveted role within one of the fastest-growing fire protection companies in the country.

Requirements

• You’ve likely spent 5-10 years in operations or a related field, with at least 5 years of direct management experience.
• A bachelor’s degree (or equivalent practical experience) has given you the foundation, but it’s your time in the trenches that’s taught you how things really work.
• How you led a team through major operational change - and came out stronger
• What KPIs you track, and how you use them to drive accountability
• The way you coach and develop teammates to think like owners
• How you exhibit stress and your philosophy on leadership – especially when things get tough
• How you balance structure with flexibility in a fast-moving, field-based operation

Responsibilities

• Oversee day-to-day operations (in part or in whole over time) across a $20-50M P&L, driving growth, profitability, and operational excellence.
• Lead and develop a team of 50-100 employees, including field, office, and warehouse staff; ensure strong leadership depth and succession planning.
• Establish, track, and drive KPIs for productivity, safety, service delivery, backlog integrity, cost control, and revenue/margin performance.
• Partner with Finance and Executive Leadership to align budgets, forecasts, and growth objectives across the region or division.
• Implement scalable systems and process improvements that enhance efficiency, technology adoption, and communication across departments.
• Foster a culture of safety, accountability, and collaboration, building strong cross-functional relationships with Sales, HR, Service, and Operations teams.
• Evaluate and manage deficiency sales performance, ensuring adherence to metrics such as close rate, quoting cycle time, and pipeline management.
• Oversee warehouse operations to optimize inventory management, delivery logistics, and support for field teams.
• Lead change initiatives and key projects that strengthen Encore’s operational foundation and customer relationships.
• Serve as an escalation point for customer concerns and support the Director in strategic initiatives, financial planning, and department growth.

Benefits

• Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code: Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• Innovative Culture: We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees