Operations Manager

Discovery Behavioral Health•Glendale, CA

5d•Onsite

About The Position

At Discovery, we offer career opportunities nationwide in residential, day treatment, and intensive outpatient eating disorder treatment. Discovery is currently seeking Program Directors, Primary Therapists, Facility Managers, Counselors/Mental Health Specialists, Dietitians, Diet Techs, and Nurses. Discovery is specifically seeking individuals who consistently strive to provide exemplary care and are passionate about transforming the lives of others. If you are interested in a challenging and rewarding career in the behavioral health field, the first step is to look for Open job positions that match your skills, qualifications and interest. Each posting includes a description and minimum required qualifications. When we review candidate information, we are looking for the best matches for the position based on the qualifications listed in the job posting. If your skills and experience appear to match an open position, a recruitment services professional or hiring manager may contact you to further discuss your qualifications. Position Summary: The Operations Manager works collaboratively with other key facility leadership but is ultimately responsible for the day-to-day operations. The Operations Manager is responsible for directing and supporting milieu staff to maximize their productivity and excellence promoting a positive work culture within the program. The Operations Manager also takes responsibility for the physical facility and condition of the milieu to ensure the treatment spaces are safe, secure, and therapeutic, always complying with regulatory standards.

Requirements

Bachelor’s degree or three years of experience working within the mental health field, required
Must possess a current driver’s license and be in good standing

Nice To Haves

One year of management experience, preferred

Responsibilities

Oversees day to day operations of assigned programs and analyzes key performance indicators of each program to ensure the embodiment of the organizational values of access to care and clinical quality.
Leads in a solution focused manner with an emphasis on continuous improvement for facilities and the organization
Responsible for ensuring compliance with corporate systems, policies, and procedures in each program
Ensures programs follow regulatory agencies, accrediting bodies, and requirements of third-party payers providing feedback to the home office regarding any environment of care issues
Performs/assigns tasks including but not limited to emergency drills, weekly, monthly, and quarterly inspections assuring the appropriate documentation is completed and submitted
Functions as the Infection Control Officer and ensure staff adherence to infection control protocols including but not limited to ensuring the completion of weekly kitchen audits, food rotation, and sanitation
Works collaboratively with Human Resources department to lead team and establish a trusting and productive department. This includes carrying out essential HR functions for direct reports (i.e. hiring, annual reviews, performance management, personnel improvement plans, scheduling, and payroll)
Maintains excellent and prompt communication with all support departments to ensure coordination of operational activities
Maintain staff schedule by ensuring all shifts are filled within the FTE staffing grid. In the event of an unfilled shift, it will be the responsibility of the Operations Manager to coordinate the coverage or cover the shift themselves.
Ensures program schedule is up to date and adhered to be the floor staff
Participates in the patient intake process and completes all necessary paperwork and consent forms with patients and their loved ones assigning tasks related to the admission and intake process to the milieu staff, as appropriate
Supports the patient discharge process and assigns duties to milieu staff, as necessary
Facilitates Community Meeting, weekly, and any other psychoeducational groups, as needed including but not limited to supporting at a meal and/or snack once per week
Manages patient charts and completes audits in a timely manner
Maintains inventory of household and office supplies and assures the facility is appropriately stocked
Performs any other assigned and/or requested duties
RTC Only: Responsible for Completing the monthly vehicle inspection and coordinating maintenance services when needed.
RTC Only: Coordinates and communicates weekly community outing for approved patients
RTC Only: Participates in a weekly on call rotation alternating with team members