Operations Manager
ASM Research
2d
About The Position
The Operations Manager, serving as Enterprise Operations Lead, is responsible for delivery of IT service and projects for operations to ensure end-to-end service delivery based on Government-approved ITSM processes. This role leads the analysis, planning, and implementation of ITSM initiatives, identifies IT operational requirements, provides day-to-day leadership and quality control, and ensures continuous improvement of ITIL practices while maintaining alignment with organizational objectives and reducing costs and schedule impacts.
Requirements
- Bachelor's degree in IT, Business Administration, Management, or related field (or equivalent work experience)
- 8+ years of experience in IT operations management, service delivery management, or related role
- Expert-level knowledge of ITIL frameworks, ITSM processes, and operational best practices
- Demonstrated leadership experience with ability to guide and mentor technical teams
- Strong understanding of IT infrastructure, systems administration, and operational support
- Excellent project management, problem-solving, analytical, and communication skills
- Ability to manage multiple operational initiatives simultaneously while maintaining quality standards
- IT Operations Management & Service Delivery
- ITIL Framework & Process Implementation
- Team Leadership & Performance Management
- Patch & Configuration Management
- Project Planning & Execution
Nice To Haves
- ITIL Foundation and ITIL Practitioner certifications
- PMP (Project Management Professional) or equivalent project management certification
- Experience with USACE or federal government IT operations and compliance requirements
- Knowledge of patch management, configuration management, and change control frameworks
- Familiarity with ServiceNow or similar ITSM platforms
- Background in federal IT contracting and government service delivery models
- Experience with security compliance frameworks (FISMA, NIST, FedRAMP)
- Knowledge of cloud infrastructure and hybrid IT operations
- Strategic Planning & Organizational Alignment
- Process Improvement & Optimization
- Budget Management & Cost Control
- Incident & Change Management
- Federal Compliance & Risk Management
Responsibilities
- Lead delivery of IT services and operations projects based on government-approved ITSM frameworks and ITIL best practices
- Analyze operational requirements and plan ITSM initiatives to support USACE objectives
- Implement ITIL practices and processes across the organization with focus on continuous improvement
- Provide day-to-day leadership, quality control, and technical expertise to operations teams
- Ensure all USACE-supported devices and systems are properly configured with latest patches and security updates
- Monitor operational performance metrics and KPIs against established targets
- Identify opportunities for process optimization, cost reduction, and schedule improvements
- Coordinate patch management, configuration management, and change control processes
- Ensure compliance with cybersecurity requirements and operational security standards
- Lead incident response coordination and ensure timely resolution of operational issues
- Develop and maintain operational procedures, documentation, and knowledge management systems
- Mentor operations team members and develop staff capabilities
- Report operational status and performance to senior management and stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
