Operations Manager (Support & Training Center)

JETSET Pilates • Miami, FL

8d • $65,000 - $90,000 • Onsite

About The Position

The Operations Manager oversees the day-to-day operations, programming, and experience delivery of JETSET’s Support & Training Center (and Company HQ) in the Wynwood neighborhood in Miami, FL. This facility hosts a wide range of programs—including franchisee prospect Confirmation Days, franchisee training, instructor development, operational readiness sessions, internal team meetings, and future vendor/contractor training—serving as the core learning hub for the network.

Reporting directly to the COO, this role collaborates with Product & Talent, Support & Services, Field Marketing, Real Estate & Construction, and other HQ teams to ensure every training is executed with excellence and creates an experience that franchisees and studio teams genuinely want to return to. This person owns the operational rhythms, scheduling, onsite environment, communications, and administrative systems that bring the Support & Training Center to life.

The ideal candidate is an organized operator with strong program management instincts, a service mindset, and the ability to coordinate across multiple departments. They thrive in environments where structure, hospitality, and operational excellence intersect.

Requirements

• Bachelor’s degree in business, operations, hospitality, or related field (or equivalent experience)
• 3–5 years of experience in operations, hospitality, training coordination, or program management (multi-location or franchise experience preferred)
• Experience running schedules, calendars, registrations, or events with high operational complexity
• Strong proficiency with scheduling tools, POS systems, or learning platforms (Mindbody experience preferred, but not required)
• Excellent written and verbal communication skills
• Demonstrated ability to manage multiple programs and timelines in a fast-growth environment
• Ability to work onsite at the training center in Miami multiple days per week
• Strong organizational skills and a high level of attention to detail

Responsibilities

• Manage daily operations of the Center, ensuring the facility is organized, well-stocked, and presentation-ready at all times
• Oversee budget for supplies, equipment, food and beverage, and general operational needs
• Maintain and uphold facility standards that align with the JETSET brand experience
• Coordinate meeting room setups, technology needs, and hospitality elements for all onsite trainings and events
• Ensure operational readiness of the space across all hours of scheduled programming
• Own the end-to-end scheduling and logistics for all training programs hosted at the center, such as catering setups, JETSET class enrollments and welcome bags.
• Build and manage training calendars, workshop timelines, and multi-week program cycles
• Manage registration processes via Mindbody for all paid and non-paid trainings
• Ensure accurate program setup within Mindbody, including pricing, rosters, transactions, and system configurations
• Track attendance, participation, and no-shows for KPI reporting
• Work closely with Product & Talent, Support & Services, Field Marketing, and RE&C to drive participation in the various training programs
• Lead communications to franchisees, studio teams, and internal stakeholders regarding program dates, readiness, expectations, and follow-up requirements
• Manage outreach cadence to ensure that all eligible participants are informed, reminded, and supported in the registration process
• Partner with field teams to identify participation gaps and create plans to increase utilization
• Deliver a polished, high-quality experience for all franchisees, studio teams, instructors, and vendors visiting the center
• Ensure rooms are set appropriately for each program, including signage, materials, technology, and amenities
• Support instructors, presenters, and HQ leaders with onsite needs
• Coordinate with Product & Talent on curriculum needs, training materials, and facilitator scheduling
• Coordinate with Franchise Operations on JETSET Business Administration (JSBA) programming needs, training materials and program logistics.
• Coordinate with Learning & Development on Employee Runway Program (ERP) preparatory needs, facilitator scheduling, and program logistics.
• Collaborate with Support & Services on Operational Readiness Training (ORT) programming and GM/Owner workshops
• Partner with Real Estate & Construction on future contractor/vendor training initiatives
• Work with Field Marketing to promote upcoming trainings through franchise-facing channels
• Build and maintain SOPs for training center operations, scheduling, communications, and facility usage
• Implement scalable processes that can be replicated as we expand training centers to Texas and California
• Identify opportunities to improve participant flow, scheduling clarity, hospitality standards, and cross-department alignment
• Maintain accurate records, templates, and timelines for recurring program cycles
• Studio-level operational coordination, including instructor schedule creation, availability management, and coverage logistics
• Support hiring coordination, onboarding logistics, and instructor management in collaboration with Product & Talent and Learning & Development
• Provide oversight of inventory, supplies, and basic facility readiness, ensuring the studio remains on-brand and operationally sound
• Assist with client service interactions and operational issue resolution, routing escalations appropriately, and ensuring timely follow-through
• Own the end-to-end scheduling and logistics for all overflow training programs hosted at the studio

Benefits

• Competitive compensation, performance-based incentives, and growth opportunities.
• 75% contribution to comprehensive health, dental, and vision insurance
• Up to 4% match to 401(k) plan
• Subsidized wellness and fitness membership (ClassPass)
• Paid time off and company holidays
• A culture that values innovation, ownership, and excellence
• Opportunity to shape the operational backbone of a fast-scaling national training ecosystem
• Direct collaboration with the COO and cross-functional leadership teams

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees