Operations Training Manager

JK Moving Services•Sterling, VA

About The Position

The Operations Training Manager plays a critical role in shaping the success of JK Moving Services’ Household Goods and Commercial Operations. Leads the design, delivery, and continuous improvement of training programs that support operational excellence across the organization. Onboarding new drivers, preparing seasonal teams and maintaining compliance standards, this role ensures our workforce is equipped to perform at the highest level. As the leader of the operations training function, oversees a team of trainers and manages multiple dedicated training facilities. Acting as a key liaison between Operations leadership and frontline crews, brings training to life in real-world settings including in the warehouse, on the trucks, and working directly with teams on site. This is a hands-on role focused on building capability, reinforcing standards, and driving measurable performanc

Requirements

3-5+ years in training, operations, or workforce development (moving, logistics, or transportation strongly preferred)
Demonstrated experience designing and delivering training programs at scale
Strong working knowledge of OSHA/DOT/FMCSA regulations and compliance requirements
Proven ability to manage and develop a small team
Proficiency with data analysis and reporting (Excel, Power BI, Tableau, SQL)
Excellent communication skills, comfortable presenting to executives and coaching production crews
Experience conducting field audits and providing constructive, actionable feedback
Project management capability with multiple concurrent initiatives
Ability to work in external and warehouse environments and observe field operations
– Ability to lift/carry +50lbs and walk/stand for up to 8 working hours
Ability to travel: Regular local travel for job audits; occasional off-site audits

Nice To Haves

Direct experience in household goods and commercial office moving or transportation industry
Familiarity with learning management systems (LMS)
Experience managing H2B visa programs or seasonal workforce logistics
CDL or operational field experience (not required, but respected

Responsibilities

Manage the Household Goods (HHG) and Commercial training at the main JK Warehouse locations; ensure facility readiness and resource availability
Lead, develop, and hold accountable a team of training facilitators
Design, build, and continuously update all training curricula, materials, and SOPs
Create and implement standardized LD driver onboarding aligned to JK standards
Conduct live job audits (local, commercial, and Over the road) to assess crew performance and provide real-time coaching
Maintain current knowledge of OSHA, DOT, FMCSA, and contract-specific requirements
Track crew compliance through data analytics; identify trends and gaps
Monitor documentation adherence across certifications, training records, and safety files
Coach production teams to meet JK standards; escalate issues as needed
Plan and execute the Annual Long Distance Driver Conference (February)
Develop and deliver semi-annual refresher training for operation staff (Jan-Apr, Oct-Dec)
Manage seasonal workforce onboarding during peak season (May-Aug)
Oversee H-2B visa program training and logistics (Apr-Sep): housing, transport, qualifications, compliance
Coordinate with Safety on driver development programs
Develop training programs for new products and services from enterprise initiatives.
Meet regularly with Operations leadership to review crew performance data and training effectiveness.
Meet regularly with various business units (BU) leadership to review contractual compliance and changes.
Master all operational technology and applications; train staff on adoption.
Update training programs based on operational and BU feedback and evolving business needs.
Track technology adoption metrics; identify barriers and provide targeted support.
Support high-level/high-end client services as needed
Meet with sales team leadership to track and/or develop existing/new services or products.
Evolve with strategic initiatives and enterprise plans for additional duties and responsibilities.

Benefits

In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
Recruitment and customer referral bonuses
Company-paid life insurance and accidental death benefits
Voluntary protection programs for employees and their families
Service recognition programs
Safety & performance bonuses
Tuition reimbursement and student loan repayment assistance
Discounted membership @ Gold’s Gyms (corporate locations) nationwide
Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
Medical and Dependent Care Flexible Spending Accounts (FSAs)
Health Savings Account (HSA) with employer matching contribution