Operations Manager - Greenville

Harvest Hope Food Bank • Greenville, SC

64d • $70,000 - $75,000 • Onsite

About The Position

Embark on a fulfilling journey at Harvest Hope Food Bank, where your talents play a vital role in our mission to end hunger. As the largest hunger-relief organization in South Carolina, serving 20 counties, we annually distribute 30 million pounds of food across the Midlands, Pee Dee, and Upstate regions. Our dynamic nonprofit values innovation, collaboration, and diversity, offering a uniquely rewarding experience for employees dedicated to making a meaningful difference in their communities. Join our dedicated team in building a hunger-free tomorrow through active engagement with nearly 400 partner agencies. Together, we strive to address food insecurity and positively impact lives across the state.
Logistics & Work Environment:
This full-time position is primarily based in at our Greenville branch and follows standard operating hours of Monday through Friday schedule from 8:00am to 4:00pm, totaling 37.5 hours per week, with occasional weekend hours as required by management or business needs.
The role includes exposure to varying temperatures, including freezer environments and outdoor weather conditions.
A Day in the Life:
The Operations Manager is accountable for key performance indicators, including damage, incident rates, overtime, pick rates, and accuracy. This role will ensure the branch's inventory is safely and efficiently accounted for and delivered to identified fulfillment partners or other recipients. The Operations Floor Manager will establish and maintain the necessary workflow processes to meet delivery goals and performance standards.

Requirements

• At least three years of warehouse, distribution, logistics, or other related experience.
• Excellent attention to detail and time management skills.
• Knowledge and proficiency using NetSuite or similar ERP.
• Strong leadership skills and the proven ability to build a culture of accountability, compliance, collaboration, and continuous improvement.
• The ability to travel up to 10% of the time.

Nice To Haves

• Knowledge of food storage regulations and best practices.
• AIB experience.
• Associate degree or relevant certification.

Responsibilities

• Oversees warehouse and fulfillment operations, including logistics, scheduling systems, delivery and transportation, loading dock activity, food storage and security, warehouse temperature control, pest control, emergency action plans, and closing procedures.
• Supervises packing requirements to fulfill programmatic orders with clear inventory accuracy.
• Oversee the onsite emergency food pantry.
• Analyzes issues, identifies root causes, and corrects issues or concerns.
• Directs activities for efficient movement of products, including accurate receipt, storage, and distribution. Maximizes space and resources, avoiding waste or damage.
• Ensures compliance with all USDA regulations in receipt and distribution of USDA food.
• Enforces adherence to safety and sanitation requirements.
• Maintains an accurate inventory of products through an inventory control system, keeping the warehouse and fulfillment functions within contractual discrepancy percentages.
• Oversee all training for the department in processes, systems, and procedures.
• Execute SOPs across all facilities and delivery operations.
• Assists in developing and implementing productivity standards and goals in support of the annual operating plan.
• Participate in the creation of performance metrics.
• Optimizes production through the effective use of inventory and logistic software.
• Keeps informed about all industry and government contracts, disaster programs, etc., and assists with logistical aspects of the disaster relief plan.
• Serves as primary liaison with auditors for assigned branch, member of leadership team.
• Ensures equipment and facilities are operational; reduces waste and manages repairs.
• Oversees preventative maintenance for vehicles, equipment, and facilities.
• Suggests replacement schedule for facility systems, equipment, and vehicles.
• Other duties as assigned.

Benefits

• Full support and career development resources to expand your skills, enhance your expertise and maximize your potential along your career journey.
• A diverse and inclusive community of belonging, where teammates empower each other.
• Generous Total Rewards Plan - comprising health, finance, and wealth work/life balance.
• 13 Paid Holidays
• Paid Annual Leave - the longer you work here, the more you earn.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree