Operations Manager - Law Firm

SARGON LAW GROUP•Phoenix, AZ

About The Position

Sargon Law Group is a dynamic and growing personal injury law firm dedicated to securing justice and maximum compensation for clients who have suffered serious injuries due to negligence. We pride ourselves on our client-centered approach, aggressive advocacy, and efficient operations that allow our attorneys and case teams to focus on what matters most: winning cases and helping people rebuild their lives. We are seeking an experienced and proactive Operations Manager to oversee the day-to-day administrative and business operations of the firm. This is a key leadership role responsible for driving efficiency, optimizing workflows, managing support staff, and supporting scalable growth in a fast-paced personal injury environment. The Operations Manager will serve as the backbone of the firm's non-legal operations. You will ensure smooth workflow across client intake, case management, administrative functions, and support teams, while implementing processes that improve efficiency, reduce costs, and enhance overall firm performance. This role requires strong organizational skills, leadership ability, and experience in a high-volume legal setting—ideally personal injury.

Requirements

Minimum 4–7 years of operations or administrative management experience, preferably in a personal injury law firm or high-volume legal environment. Prior experience managing case managers or support teams is strongly preferred.
Bachelor’s degree in Business Administration, Management, or a related field (MBA or equivalent experience preferred).
Proficiency with legal practice management software (e.g., Clio, Filevine, Casepeer, or similar), Microsoft Office Suite (especially Excel for tracking and reporting), and CRM tools. Experience with document management and workflow automation is a plus.
Proven ability to lead, motivate, and develop teams in a fast-paced setting.
Exceptional organizational and problem-solving skills, strong attention to detail, ability to multitask and meet deadlines, excellent communication and interpersonal skills, and a client-service mindset.
Must be comfortable working in a results-driven environment where efficiency and continuous improvement are priorities.

Responsibilities

Oversee daily operations, including case workflow pipelines, to ensure clients and matters progress efficiently and deadlines are met.
Supervise and support non-attorney staff (case managers, paralegals, intake coordinators, administrative assistants, etc.), providing coaching, performance management, and accountability to KPIs.
Develop, implement, and continuously improve operational processes and systems to streamline workflows and enhance service quality.
Monitor and analyze key performance metrics using spreadsheets, CRM systems, and reporting tools; identify bottlenecks and recommend solutions.
Ensure compliance with firm policies, data security, and relevant regulations.
Collaborate closely with attorneys, case managers, and firm owners to align operations with strategic growth goals.
Handle special projects related to technology implementation, process automation, and firm expansion.