Operations Manager - Automated Logic

Carrier • Austin, TX

23h • $96,000 - $192,000

About The Position

This role leads a team of intermediate to experienced Field Service professionals. The manager reviews escalated issues, establishes and maintains strong relationships with key customers, and addresses escalated complaints from high-profile clients. Key responsibilities also include maintaining training and audit/assessment programs and training field service staff.

Requirements

• High School diploma or GED
• 5+ years' Project Management OR Operations Manager Experience in Building Automation Construction Industry OR Commercial HVAC.
• Must have a valid Driver’s License

Nice To Haves

• Bachelor’s degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Business Management, or related field.
• MS Office 365 Suite: Word, Excel, Outlook, MS Project, MS Teams, and OneDrive
• PMP Certification
• Ability to lead and motivate teams
• Strong problem-solving, planning and project management skills
• Demonstrated knowledge of project financial reporting

Responsibilities

• Manage projects following project processes and where applicable provide direction to assisting Project Engineers.
• Leads and directs day-to-day operational teams to meet and exceed planned deliverables with a high level of multi-tasking.
• Ensuring Automated Logic meets or exceeds customer and sales goal expectations.
• Responsible for operations plan achievement of assigned geographic area
• Direct revenue forecasting activities and set performance standards in alignment with assigned objectives.
• Partner with Sales Manager to develop business strategies for new business and maintain existing business.
• Collaborate with other areas and nationally based operations leaders to leverage best practices and achieve company objectives around execution.
• Recruits Project Managers, Field Engineer Supervisors, Field Engineers and Associate Project Managers with the appropriate skills and competencies to meet the needs of the Branch.
• Reallocate resources to improve overall results as needed.
• Promotes, and supports project managers in securing change orders for out-of-scope work
• Ensure the operations team receives coaching and training on the project management techniques that will help them achieve their targets.
• Ensure the establishment and development of professional relationships with strategic prospects for better understanding and meeting the customer needs within the bounds of contracted scope.
• Support sales team in analyzing bid opportunities, through review of contract documents, drawings, and specifications, to support estimation accuracy.
• Conduct regular “ride along” sessions with employees to coach, mentor, and meet with key clients to assist with building and strengthening relationships
• Responsible for administering, communicating, and complying with all company policies and procedures, whether formally or informally communicated

Benefits

• Health Care Benefits: Medical, Dental, Vision
• Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees