Operations Manager, Red Barn & Consumer Choice

Trek•Johnson Creek, WI

18d•Onsite

About The Position

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us! Job Location WI Distribution Center Job Description The Red Barn & Consumer Choice Ops Manager is responsible for leading daily operations across two key departments within our Wisconsin Distribution Center. This role entails the coordination of staffing, workflow, and product volume to meet daily, weekly, and monthly targets. The ideal candidate will uphold Trek’s quality standards, champion continuous improvement, and collaborate closely with cross-functional teams to evolve processes, systems, and the operational environment. Location: Johnson Creek Distribution Center Department: Red Barn & Consumer Choice

Requirements

2-5+ years of people leadership experience, including performance management and team development.
2-5+ years of bicycle industry/mechanic experience.
Demonstrated success managing workflow, staffing, and production targets.
Experience using metrics, KPIs, or production data to measure and improve performance.
Strong organizational and prioritization skills with a track record of meeting deadlines in fast-paced environments.
Ability to communicate clearly with both frontline teams and cross-functional business partners.
Proficiency with standard business systems and tools (Excel/Sheets, WMS, ERP, scheduling tools, etc.).
Ability to work fully on-site and lead hands-on operations.

Responsibilities

Manage day-to-day operations for the Red Barn and Consumer Choice teams.
Balance labor resources with inbound product volume to hit production and fulfillment goals.
Oversee scheduling, staffing, onboarding, offboarding, and payroll for assigned teams.
Provide regular feedback and coaching to team members to enhance performance and professional growth.
Help lead the interview and selection process for any open positions.
Foster a positive, accountable, and high-performance culture.
Uses reporting and trends to measure and analyze efficiency across tasks, personnel, and workflow.
Identify opportunities to improve SOPs, processes, and physical workspaces through CI events.
Partner with other departments, including IT, to support new projects and system enhancements.
Ensure all output meets Trek’s global quality expectations.
Set and uphold the benchmark for consumer-delivered bike standards worldwide.
Clearly communicate goals, expectations, and updates to internal teams and cross-functional partners on a regular basis.
Collaborate with leadership to set vision and strategy for long term success of Red Barn and Consumer Choice
Support HR processes including resolving conflicts and maintaining a positive work environment.