Consumer AML Operations Manager

Bank of America•Jacksonville, FL

4d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages a major operations segment or multiple operations units of a similar nature for a site, regions or product line to support compliance within the company's functional operations area . Functions managed are typically complex, directed by internal bank policies and require adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops a positive and trusting relationship with key business leaders. As guided by executive leadership, develops and maintains relationships with counterparts in other financial institutions, associations and regulatory officials ensuring proper communication of compliance of company and regulatory policies relevant to the manager's specific area of responsibility. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead/coach projects or be involved in a variety of larger LOB projects. Responsible for budget/expense management, reporting and forecasting for Ares managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 employees that are typically subordinate supervisors or exempt specialists. Scope of management typically has 8-250 associates that may cover multiple shift/sites. Bachelor's degree or 8-10 years of Operations/compliance experience preferred, including 3-6 years supervisory experience. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work. Skills: Customer and Client Focus Interpret Relevant Laws, Rules, and Regulations Investigation Management Oral Communications Quality Assurance Decision Making Drives Engagement Influence Performance Management Relationship Building Analytical Thinking Collaboration Critical Thinking Innovative Thinking Problem Solving Line of Business Job Description The Sr. Operations Control Manager over Customer Identification, Due Diligence, and Account Closures in Consumer AML Operations is responsible for strategic oversight and operational execution across multiple SPIs (Single Process Inventory). This role ensures the firm meets regulatory and policy requirements related to Customer Identification Program (CIP), Customer Due Diligence (CDD), ongoing Refresh obligations, and AML‑driven account closures. The leader will drive operational excellence, maintain a culture of compliance by supporting the identification, escalation, and timely mitigation of compliance risks. Applies knowledge and expertise to influence business partners and peers to ensure enforcement of compliance programs while balancing operational strategy. Key Responsibilities Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making and continuous improvement. Risk Management: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork. Managing and Implementing Change: Champions continuous improvement by proactively identifying opportunities for change, engages stakeholders, and guides team through structured, well‑managed implementation efforts. Performance Management: Develops, monitors, and leverages key performance metrics to evaluate business health, identify trends, and drive continuous improvement, ensuring production, quality and timeliness metrics are met through data‑driven insights and targeted action plan Partnership: Fosters productive relationships across internal and external partners to coordinate solutions, resolve issues, and achieve successful outcome. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

Requirements

Bachelor's degree or 8-10 years of Operations/compliance experience preferred, including 3-6 years supervisory experience.
Customer and Client Focus
Interpret Relevant Laws, Rules, and Regulations
Investigation Management
Oral Communications
Quality Assurance
Decision Making
Drives Engagement
Influence
Performance Management
Relationship Building
Analytical Thinking
Collaboration
Critical Thinking
Innovative Thinking
Problem Solving
Demonstrated ability to influence decisions across diverse stakeholders, including senior leaders, by presenting clear rationale, thoughtful analysis, and well‑structured arguments.
Builds strong networks and partnerships, leveraging relationships to drive collaboration, resolve issues, and achieve shared business objectives.
Applies analytical techniques to assess complex issues, determine root causes, and recommend data‑driven solutions that improve processes and mitigate risk.
Effectively manages team performance through coaching, clear goals, accountability, and talent development to achieve operational excellence.
Champions a customer‑centric approach, ensuring solutions meet customer needs while upholding regulatory and control expectations.
Demonstrates general knowledge of regulatory frameworks (e.g., AML, CIP, CDD)
Communicates with clarity and confidence across audiences, ensuring understanding of requirements, risks, and recommendations.
Exhibits strong decision‑making skills in high‑risk or fast‑moving environments, balancing risk, business impact, and regulatory considerations.
Promotes a culture of engagement by encouraging open communication, recognizing performance, and supporting employee growth and well-being.
Identifies opportunities to innovate, streamline operations, and modernize processes to enhance efficiency and effectiveness.

Nice To Haves

5+ years of leadership experience: AML/KYC operations, risk management, compliance, or financial services.
Deep expertise in CIP, CDD, EDD, and AML regulatory frameworks.
Demonstrated success managing complex workflows, and high‑risk operational processes.
Proven track record driving operational transformation and control enhancements.
Exceptional analytical, decision‑making, and communication skills.
Skilled in creating high‑quality PowerPoint presentations, including structuring narratives, visualizing data, and applying design best practices to support executive‑level storytelling.
ACAMS accreditation
Awareness of Six Sigma/Lean practices and change management preferred.

Responsibilities

Manages a major operations segment or multiple operations units of a similar nature for a site, regions or product line to support compliance within the company's functional operations area
Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility.
Develops a positive and trusting relationship with key business leaders.
Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance.
Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks.
Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility.
Responsible for budget/expense management, reporting and forecasting for Ares managed.
Strategic oversight and operational execution across multiple SPIs (Single Process Inventory).
Ensures the firm meets regulatory and policy requirements related to Customer Identification Program (CIP), Customer Due Diligence (CDD), ongoing Refresh obligations, and AML‑driven account closures.
Drives operational excellence, maintain a culture of compliance by supporting the identification, escalation, and timely mitigation of compliance risks.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.
Champions continuous improvement by proactively identifying opportunities for change, engages stakeholders, and guides team through structured, well‑managed implementation efforts.
Develops, monitors, and leverages key performance metrics to evaluate business health, identify trends, and drive continuous improvement, ensuring production, quality and timeliness metrics are met through data‑driven insights and targeted action plan
Fosters productive relationships across internal and external partners to coordinate solutions, resolve issues, and achieve successful outcome.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.