Consumer AML Operations Manager

Bank of America•Jacksonville, FL

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Line of Business Job Description The Sr. Operations Control Manager over Customer Identification, Due Diligence, and Account Closures in Consumer AML Operations is responsible for strategic oversight and operational execution across multiple SPIs (Single Process Inventory). This role ensures the firm meets regulatory and policy requirements related to Customer Identification Program (CIP), Customer Due Diligence (CDD), ongoing Refresh obligations, and AML‑driven account closures. The leader will drive operational excellence, maintain a culture of compliance by supporting the identification, escalation, and timely mitigation of compliance risks. Applies knowledge and expertise to influence business partners and peers to ensure enforcement of compliance programs while balancing operational strategy.

Requirements

Influence: Demonstrated ability to influence decisions across diverse stakeholders, including senior leaders, by presenting clear rationale, thoughtful analysis, and well‑structured arguments.
Relationship Building: Builds strong networks and partnerships, leveraging relationships to drive collaboration, resolve issues, and achieve shared business objectives.
Analytical Thinking : Applies analytical techniques to assess complex issues, determine root causes, and recommend data‑driven solutions that improve processes and mitigate risk.
Performance Management : Effectively manages team performance through coaching, clear goals, accountability, and talent development to achieve operational excellence.
Customer and Client Focus : Champions a customer‑centric approach, ensuring solutions meet customer needs while upholding regulatory and control expectations.
Laws, Rules, and Regulations : Demonstrates general knowledge of regulatory frameworks (e.g., AML, CIP, CDD)
Written and Oral Communications : Communicates with clarity and confidence across audiences, ensuring understanding of requirements, risks, and recommendations.
Decision Making : Exhibits strong decision‑making skills in high‑risk or fast‑moving environments, balancing risk, business impact, and regulatory considerations.
Drives Engagement : Promotes a culture of engagement by encouraging open communication, recognizing performance, and supporting employee growth and well-being.
Innovative Thinking : Identifies opportunities to innovate, streamline operations, and modernize processes to enhance efficiency and effectiveness.

Nice To Haves

5+ years of leadership experience: AML/KYC operations, risk management, compliance, or financial services.
Deep expertise in CIP, CDD, EDD, and AML regulatory frameworks.
Demonstrated success managing complex workflows, and high‑risk operational processes.
Proven track record driving operational transformation and control enhancements.
Exceptional analytical, decision‑making, and communication skills.
Skilled in creating high‑quality PowerPoint presentations, including structuring narratives, visualizing data, and applying design best practices to support executive-level storytelling.
ACAMS accreditation

Responsibilities

Manager of Process & Data : Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making and continuous improvement.
Risk Management : Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
Driver of Business Outcomes : Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.
Managing and Implementing Change : Champions continuous improvement by proactively identifying opportunities for change, engages stakeholders, and guides team through structured, well‑managed implementation efforts.
Performance Management : Develops, monitors, and leverages key performance metrics to evaluate business health, identify trends, and drive continuous improvement, ensuring production, quality and timeliness metrics are met through data‑driven insights and targeted action plan
Partnership : Fosters productive relationships across internal and external partners to coordinate solutions, resolve issues, and achieve successful outcome.
People Manager & Coach : Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Enterprise Advocate & Communicator : Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Financial Steward : Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader : Assesses talent and builds bench strength for roles across the organization.