Operations Manager - Boston Harbor City Cruises

Hornblower Group Inc.•Hingham, MA

28d

About The Position

The Operations Manager will manage daily operations to include the oversight of labor productivity, safety standards, and quality control as well as carry out managerial responsibilities in accordance with the company's policies, to ensure the highest level of Customer Service.

Requirements

Bachelor’s degree or equivalent preferred.
Capable of working in a fast-paced environment, both independently and in a team.
Effective communication skills to direct crew, keep passengers safe, and relay pertinent information.
1-3 years of experience in a management role.
Ability to analyze and solve problems while prioritizing tasks in order of importance.
Ability to maintain calm and take control in various situations.
Ability to lift fifty (50) pounds.
Experience in Microsoft Suite.
Master 100 Ton.
Valid TWIC, First Aid, and CPR.
FCC Marine Radio Operators Permit.
Must be able to effectively understand and convey written and verbal information to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Will be required to be available for work nights, weekends and on all major holidays.

Responsibilities

Ensure safety and security of vessels and facility.
Establishes effective communications between departments to assist in the coordination of vessel tasking.
Ensuring that all vessel drills are conducted and logged in accordance with USCG and the companies’ requirements.
Report 60 days in advance any upcoming inspections and certification renewals to the Director of Marine Operations, Port Captain, and Chief Port Engineer, and schedule inspection dates with the USCG.
Ensures that all accident reports are completed promptly and accurately.
Respond to customer interactions and unusual occurrences then document and report to upper management.
Assist with vessel food and beverage management and inventory.
Responsible for maintaining the proper scheduling of all marine personnel, ensuring optimal coverage.
Oversees time and attendance for personnel, including time off requests and approvals, ensuring accuracy and compliance to maintain efficient staffing levels.
Ensures that direct reports are meeting company standards based on their individual job descriptions and areas of responsibility.
Set and maintain a schedule of captain crew performance evaluations, including regular ride-along observations, one-on-one conversations, and safety reviews while considering manager recommendations.
Works to ensure compliance with all company policies.
Assists Port Director and Human Resources Department to help handle and resolve personnel issues.
Assists the Human Resources and Talent Acquisitions team to recruit, hire, train, and retain all staff within the port.
Responsible for all marine personnel onboard and virtual company mandatory trainings.
Collaborate with management to ensure budgetary guidelines are met.
Additional job duties as assigned.