Operations Manager Walapai Market

Grand Canyon Resort Corporation

2d•Onsite

About The Position

Manages all responsibilities in overseeing the entire operation of the Market and staff. Prioritize and delegate responsibilities throughout the Walapai Market departments. Must train staff and maintain levels of outstanding customer service at all times establishing a loyal customer base. Understands and can train staff in proper cash handling skills. Responsible for assisting in managing inventory, in-stock position, pricing integrity, merchandising, labor, and other operational and financial processes to market standards.

Requirements

Prior leadership experience in grocery or retail sales preferred.
Ability to understand and make financial, budgetary and business decisions related to grocery sales operations.
Demonstrated ability to communicate well and interact with customers in a clear concise manner and handle escalated issues.
Ability to remain calm and focused under pressure.
Ability to lead, coach, train, develop and motivate employees and supervisors to ensure customer expectations are exceeded and handled promptly, accurately and courteously.
Demonstrated ability to train others on the POS system and in all retail related sales and merchandizing areas.
Demonstrated ability to foster a team environment, multi-task efficiently and maintain positive working relationships.
Knowledge of Grand Canyon West locations, operations, Hualapai history and culture.
Prior Grocery Store Management experience preferred
Prior experience working with a POS system or cash handling experience
High School Diploma or GED
Good oral communication skills.
Valid Driver’s License with clean driving record.
Ability to lift up to 50 pounds and occasionally lift up to 75 pounds

Responsibilities

Developing, communicating and implementing all Market policies and procedures. Monitors policies and procedures, watching for the possible need to change in order to meet company objectives.
Conducts regular and timely Performance Evaluation discussions and documentation with members of team and promote a positive team environment.
Hold supervisor accountable for daily duties as assigned.
Trains as needed as well as being proficient on the POS system and in training employees on its use.
Ensures that inventory is adequately kept, including ordering, stocking, maintaining and pricing.
Train staff in proper cash and credit handling policies and procedures.
Developes all sales and financial reports in an accurately and timely manner, on a daily, monthly and annual basis.
Multi-task efficiently and establish positive working relationships.
Provide customers information and see that new employees are trained regarding Hualapai Tourism, Hualapai history and culture.
Keep direct report apprised of all issues and concerns.
Ensure that all communications are shared with employees in a timely and accurate manner, as appropriate.
Perform other work-related duties as assigned.