Market Operations Manager

Brookfield Asset Management • Dallas, TX

2d

About The Position

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive. Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

The Market Operations Manager is a pivotal Field Operations position responsible for overall market performance. Primary responsibilities include reviewing day-to-day operational efficiencies tied to the financial performance of the market. Budget variance, vendor management, quality control, timeline management, scheduling and overall profitability according to company-defined metrics. The Market Operations Manager will collaborate with Shared Service and centralized departments to ensure homes within their market meet or exceed financial performance and ownership objectives. All single-family rental homes are maintained to company standards with a continuous focus on asset preservation while remaining customer-centric for both internal and external experiences.

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• 5+ experience in property or operations management preferably in the real estate or property management sector.
• Strong leadership and team management skills.
• Excellent financial analysis and reporting abilities with experience with Profit and Loss reports (P&L) and understanding of Net Operating Income (NOI).
• Demonstrated ability to problem solve and provide oversight for internal and external partners to achieve market goals.
• Ability to work collaboratively with cross-functional teams.
• Strong ability to provide good customer service and engagement with residents, trade partners, and municipal leaders when required.
• Knowledge of fair housing and local real estate laws and basic building codes.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook); advanced preferred.
• Strong technology acumen with the ability to quickly learn and adapt to various apps and software tools.
• Demonstrated strong written and verbal communication skills.
• Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment.
• Appropriate means (reliable Wi-Fi, uninterrupted workspace) to work from home when not in the field at rental properties.
• Valid driver's license, proof of auto insurance, and reliable transportation to conduct site/property inspections and other duties as needed in the field.

Responsibilities

• Financial Oversight: Monitor and analyze the financial performance of the market(s), including profit and loss statement review, complete monthly variance report(s), and conduct financial analysis.
• Staff Management: Hire, train, and mentor Field Support teams to ensure high performance and adherence to company standards.
• Inspection Management: Schedule, perform, document, and review inspections to ensure asset conditions meet company standards.
• Review inspections and communicate the conditions of the home and any improvements needed during the leasing process.
• Stakeholder Representation: Represent the company in interactions with municipalities, utilities, and during legal proceedings when necessary.
• Lead the efforts on market-level emergencies (e.g. wide-spread scam activity, prospect feedback, city or county inspections, criminal activity, unauthorized occupants, or acts of God).
• Collaboration: Work closely with internal shared and centralized services to ensure efficient and effective operations.
• Committee Involvement: Actively participate in committees and engagement initiatives to drive company goals and objectives.
• Reporting: Prepare and present regular reports on market operations and financial performance to senior management.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance operational effectiveness.
• Work closely with the pricing and leasing teams to ensure optimum pricing implementation and leasing goals are met.
• Promote and perform exceptional customer service for residents.
• Visit and report on competitor’s homes.
• Represent the company in any engagement with municipalities for permitting, occupancy certifications, utilities, and/or court proceedings, i.e., evictions.
• Handle first-line escalations and questions between the team and other departments.
• Documentation and reporting as required by internal processes.
• Other duties, as assigned by the supervisor or leadership team.

Benefits

• Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
• As part of Brookfield Asset Management, one of the world’s largest real estate asset managers, we have the stability, resources, and vision to keep growing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees