Operations Manager

Performance Real Estate•Murrieta, CA

11d•Hybrid

About The Position

We are a high-producing real estate business looking for an experienced Operations Manager to act as the owner’s right hand and oversee day-to-day operations. This role is responsible for ensuring that all administrative, marketing, and operational tasks are executed consistently and at a high standard without the owner needing to manage daily details. The Operations Manager will lead virtual assistants, manage workflows, build and maintain systems, and serve as the primary gatekeeper when the owner is unavailable. This is not an assistant role. It is a leadership position requiring ownership, decision-making, and accountability. The ideal candidate is highly organized, proactive, comfortable managing people, and able to run operations independently. This is a hybrid role (in-office and remote), with local candidates preferred.

Requirements

Proven experience in an operations, office management, or business management role
Demonstrated ability to manage people, including remote or virtual team members
Highly organized with strong systems, processes, and follow-through skills
Comfortable making decisions independently and taking ownership of outcomes
Strong written and verbal communication skills
Tech-savvy with experience using CRMs, project management tools, and digital platforms
Ability to handle responsibility and act as a point person during weekends or the owner's time off

Responsibilities

Own the daily operations of the business and ensure all tasks are completed on time and at a high level
Build, document, and maintain systems, workflows, and standard operating procedures
Identify inefficiencies and proactively implement improvements
Ensure nothing falls through the cracks
Manage and oversee virtual assistants responsible for marketing and administrative execution
Assign tasks, set priorities, and hold team members accountable
Review and approve work before it is published or finalized
Ensure virtual assistants are productive, focused, and aligned with priorities
Oversee execution of all marketing activities, including: YouTube content, social media content, blogs, SEO content, e-mail marketing, and listing marketing
Ensure deadlines, quality standards, and brand consistency are met
Coordinate content distribution across platforms
Oversee transaction coordination and listing support
Ensure all tasks in CRM and transaction systems are completed accurately
Support open houses, client events, and internal reporting
Maintain organized records and documentation
Act as the primary point of contact when the owner is unavailable
Handle incoming calls, emails, and messages during weekends and scheduled time off
Escalate only true emergencies to the owner
Protect the owner’s time and boundaries
Provide weekly and monthly updates on: Operational performance, Marketing execution, Team productivity, Priorities, issues, and improvements