Operations Manager-Towing and Transport

Hendrickson Companies•Town of Islip, NY

13d•$65,000 - $85,000•Onsite

About The Position

The Operations Manager oversees the daily operations of a towing and transport company, ensuring timely response to service calls, efficient dispatch of drivers, accurate billing, regulatory compliance, and exceptional customer service. This role serves as a central point of communication between drivers, customers, vendors, and management, while also supporting safety, operational efficiency, and driver performance.

Requirements

Proven experience in towing, transportation, logistics, or dispatch operations.
Strong knowledge of towing equipment, procedures, and safety protocols.
Ability to manage a fast-paced, emergency-driven environment.
Flexibility to be on-call, work evenings, nights, and weekends as needed.
Excellent organizational, communication, and problem-solving skills

Nice To Haves

Proficiency in Towbook, QuickBooks, Samsara, or similar software.
Strong multitasking ability and attention to detail.
Exceptional customer service and interpersonal communication.
Leadership and team coordination capabilities.
Ability to prioritize and make decisions under pressure.

Responsibilities

Work with Dispatcher to answer and manage all incoming emergency calls and service inquiries.
Dispatch drivers to calls and monitor job progress throughout the day.
Provide accurate job quotes for towing and transport services.
Communicate continuously with drivers regarding call status, issues, and operational support.
Monitor and prevent misuse of local trucks; ensure vehicles are properly maintained and in safe operating condition
Collect payments from customers and cash from drivers.
Approve vendor invoices in coordination with accounting.
Obtain necessary permits for oversized loads (as required).
Process billing and push invoices through Towbook and QuickBooks.
Book hotel accommodations for over-the-road drivers.
Assist drivers with proper towing procedures via phone or in person.
Organize driver schedules for the following day.
Approve driver timecards using Samsara and Towbook systems.
Generate night call sheets for after-hours jobs.
Evaluate and address mechanical concerns reported by drivers.
Serve as scene safety officer for heavy-duty accidents.
Prepare and submit State HUT taxes.
Prepare and submit IFTA fuel tax filings.
Organize and submit state bid proposals; attend bid meetings.
Partner with Human Resources to conduct driver performance evaluations.
DOT Compliance and Safety Documentation in conjunction with the HR Department
Coordinate marketing initiatives with website or marketing vendors.
Register company attendees and schedule classes for towing industry shows.
Coordinate rental equipment for job requirements.
Review video evidence and generate accident reports for company vehicle incidents.
Maintain a clean and organized yard, including parking lot, trucks, and equipment areas