Operations Manager

LINDER INDUSTRIAL MACHINERY CO•Greensboro, NC

14h

About The Position

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more. Job Summary: In conjunction with Service Manager and Parts Manager, manage branch Product Support activities to ensure consistent and profitable Parts and Service operations, providing customers excellent customer service in all aspects of Parts and Service. Collaborate with Sales Manager on issues involving sales to reach solutions that provide for the success of the branch.

Requirements

Associate Degree or ten years’ experience in construction equipment industry
Strong organizational, leadership and management skills
Ability to work with customers, motivate employees and work with internal departments to achieve desired results
Knowledge of Komatsu products
Basic understanding of business operations, including accounting, credit, Product Support and sales functions
Ability to read and comprehend instructions, correspondence and memos
Speaks and writes clearly and informatively
Able to prioritize and plan work activities
Ability to effectively present information in one-on-one and small group situation to customers and employees
Works well with other employees, customers and vendors
Ability to communicate clearly and work directly with manufacturers
Knowledge of database software, manufacturing software and order processing systems

Responsibilities

Manage the branch profit and loss for Parts and Service
Communicate daily with Sales Manager and Equipment Manager to resolve any outstanding internal issues
Work with Corporate Parts and Service leadership as well as local Parts and Service leadership to develop and manage annual Parts sales goals, maximizing profitability for Parts and Service
Maximize use of corporate inventory investment
Meet market expectations for delivery and product or services
In conjunction with Corporate Parts and Service leadership, develop and manage branch Product Support expense budgets and monthly forecasts
Prepare accurate and timely branch monthly reports.
Manage the daily branch Product Support operations including product support of new and used equipment, parts and value-added-services in the branch territory
Responsible for oversight and management of communication to customers on status of shop and field service repair work in process, ensuring customers receive daily updates on the status of their machine(s)
Monitor branch inventory levels, parts turns, availability in compliance with corporate policies and guidelines
Responsible for oversight and appearance of the branch facility and yard
Manage local market analyses in coordination with Corporate leadership, including market drivers and competition to facilitate stocking, ordering and planning of OEM parts
Develop, review and negotiate all Product Support commitments and performance agreements before the sale for accuracy, capability, consistency and post-sale performance with the appropriate Corporate Parts and Service leadership
Assure that commitments from the OEM and related vendors are obtained on a timely basis by branch or Corporate functions to adequately define scope of responsibilities, potential risk exposure and programs to successfully manage contract performance, and dispute resolution
Communicate with Service and Parts Managers to ensure efficient warranty claim processing administration, maximized warranty recovery from OEM and related vendor expenses and effective WIP closeouts to ensure completeness and finality on a timely basis
Review sale of service maintenance contracts, labor agreements and other value-added activities to increase sales of services
Monitor and measure branch employee and facility safety programs to ensure compliance with applicable local, state and U.S. Federal codes
Ensure that Safety and related programs are effectively communicated to all branch employees on a regular basis
In conjunction with Parts Manager and Service Manager, regularly and effectively communicate with branch employees
Interface with Service and Parts Managers to ensure the adequate and ongoing training of all branch personnel for required skills to carry out the business strategy
Ensure that annual performance reviews/assessments and yearly goal setting is conducted for every employee
Participate in regional industry-related organizations
Perform additional duties as required to achieve company goals and increase overall company profitability