Operations Manager

Sprague Pest Solutions•Eugene, OR

29d•$80,000 - $85,000

About The Position

Lead with Purpose. Grow People. Protect What Matters. At Sprague Pest Solutions , we don’t just manage pests—we protect the places where people live, work, and produce food. We’re looking for an Operations Manager to lead our Eugene, Oregon branch operations team and help shape the future of our company, our clients, and our community. If you’re a people-first leader who thrives on building strong teams, improving processes, and delivering uncompromising service, this is your opportunity to make a meaningful impact. As the Operations Manager, you’ll lead and support a team of Route Managers (commercial pest control technicians), ensuring safety, quality, compliance, and performance are at the heart of everything we do. You’ll partner closely with the Branch Manager to drive operational excellence and long-term growth. The primary responsibility for the Operations Manager is to lead a team of Route Managers (commercial pest control technicians) in a direction consistent with the Sprague mission, culture, and business plan. The Operations Manager will be responsible for training staff to consistently and passionately deliver uncompromising service to all clients. This position requires a passion for leading people and processes to achieve safety, quality, compliance, and performance goals. The Operations Manager will collaborate with the Branch Manager to foster loyalty and retention among both clients and route managers, address the evolving growth and development needs of the workforce and marketplace, and implement policy and process changes to support Sprague’s long-term growth strategies.

Requirements

High School Diploma or GED
Strong communication skills with the ability to explain complex concepts clearly and influence outcomes
Comfort using Microsoft Office and other business technology tools
Ability to pass background screening, motor vehicle checks, DOT physical, and drug screening
Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment.
Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks
Ability to meet DOT physical standards, including a 5-panel drug screen

Nice To Haves

2+ years of experience in pest management and/or people and operations management
Experience in pest control, food production, industrial, or safety-regulated environments
Pest control, industrial, or safety certifications
2+ years in pest management and/or 2+ years in managing people and business operations, preferably in pest control, food production, or related industries.
Pest control, industrial, or safety certifications

Responsibilities

Lead & Develop Your Team Train, coach, and mentor technicians on pest management techniques, route efficiency, safety practices, and customer service standards. Foster a culture of accountability, engagement, and continuous improvement. Support coverage planning to ensure uninterrupted service during vacations or vacancies.
Deliver Exceptional Service Quality Regularly assess service quality to ensure it meets Sprague, client, and industry standards. Partner with technicians to resolve customer concerns quickly and professionally. Reinforce quality assurance expectations and best practices.
Champion Safety & Compliance Ensure all work is performed in accordance with Sprague safety standards and applicable local, state, and federal regulations. Coach technicians on proper handling, storage, and disposal of pesticides and equipment. Conduct vehicle and equipment inspections to maintain safety and readiness.
Support Business Growth Collaborate with sales and operations teams to build route density and identify new client opportunities. Build trusted relationships with clients, vendors, suppliers, and the local community. Assist with bids and planning for special services, including fumigation and bird work.
Train technicians on pest management techniques, including pest identification, control, and prevention, plus new programs, processes, and equipment. Coach technicians on effective and efficient route management, ensuring completion of all assigned routes; reassign or cover work to address vacations or vacancies. Conduct vehicles inspections with technicians to ensure proper inventory levels of tools, equipment, and pest control supplies, ensuring all equipment is well-maintained, tidy, stored, and used according to Sprague safety standards.
Regularly assess service quality, ensuring pest control services meet client, industry, and Sprague standards. Interact with customers and assist technicians to resolve service issues, ensuring timely responses to client complaints and follow-up actions. Train and coach technicians on quality assurance standards and customer service expectations.
Ensure all technicians perform all job duties, including operating motor vehicles, according to Sprague and industry safety standards Stay updated on local, state, and federal regulations regarding pest control practices and ensure all techniques are trained, informed, and implementing new policies and processes. Observe and coach technicians on the correct handling, storage, and disposal of pesticides and chemicals to prevent accidents and environmental contamination.
Collaborate with technicians and sales to identify new clients, build route density, and enhance value for existing ones. Build and maintain strong relationships with clients, vendors, suppliers, and the community. Work with branch managers, sales personnel, and technicians to prepare bids for special services, including fumigation and bird work.
Other duties as assigned.

Benefits

Salary: $80000-85000 to start (depending on experience) plus annual bonus
A take-home service vehicle with gas card
Company-provided phone, uniforms, and safety equipment
On-the-job training and licensing
Pride in your work and the Sprague mission
A supportive team environment based on family values
Unlimited growth opportunities, with continuing education and leadership training
Health, Vision, Dental Insurance within 30 days of hire
401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
Paid time off: Sick time available day 1, holiday and vacation time after 90 days
Childcare assistance and college savings plan