Operations Manager

Pinnacle Wound Management•Gainesville, GA

12d

About The Position

The Operations Manager is responsible for driving execution across all clinical and operational functions at Pinnacle Wound Management. This role is heavily focused on provider productivity, facility coverage, revenue optimization, and scalable growth. You will act as the central operator ensuring providers are fully utilized, facilities are serviced consistently, and the business runs efficiently and profitably. This is a hands-on, accountability-driven role where success is measured by visits, revenue, provider output, and expansion velocity—not just process management.

Requirements

3–7+ years of operations experience (healthcare strongly preferred)
Experience in mobile healthcare, wound care, or SNF/ALF environments
Strong understanding of provider scheduling + revenue cycle impact
Proven ability to manage multi-site operations with moving pieces
Highly organized, decisive, and execution-focused

Nice To Haves

Thinks in numbers, output, and efficiency (not just tasks)
Comfortable managing providers and holding them accountable
Thrives in a fast-paced, growth-oriented environment
Naturally identifies problems and solves them without being told
Operates with urgency and ownership

Responsibilities

Provider Productivity & Scheduling (Top Priority)
Own provider schedules across all facilities to ensure maximum daily visit volume
Eliminate downtime, gaps, and underutilized provider capacity
Continuously optimize routes, facility grouping, and coverage models
Track and enforce productivity benchmarks (visits/day, revenue/provider)
Facility Operations & Coverage
Ensure every contracted facility is consistently covered with zero service gaps
Act as the primary operational contact for administrators and DONs
Resolve issues quickly to maintain strong facility relationships
Support onboarding of new facilities with immediate operational execution
Revenue Cycle Alignment
Work directly with billing to ensure:
Accurate documentation from providers
Timely charge capture and submission
Minimal denials and revenue leakage
Identify operational breakdowns affecting collections and fix them fast
Growth & Expansion Execution
Operationalize new facility contracts quickly (staffing, scheduling, workflows)
Support leadership in scaling into new markets and buildings
Build systems that allow Pinnacle to grow without operational breakdown
Process Control & Accountability
Build and enforce simple, repeatable systems (not overcomplicated processes)
Hold providers and staff accountable to performance standards
Identify inefficiencies and fix them in real time
Create a culture of urgency, responsiveness, and ownership
Team Leadership (Lean Team Model)
Oversee schedulers, coordinators, and administrative staff
Ensure the team operates with speed, accuracy, and accountability
Remove bottlenecks that slow down providers or revenue