Operations Manager

Truist • Charlotte, NC

12d

About The Position

Lead a group of Associate Operations Managers, Operations Team Leaders and Operations Partners supporting multiple regions and lines of businesses. The team is responsible for delivering high quality, productive and efficient results with significant emphasis on operational execution and exceptional client experiences through effective partnerships with Region Leaders and their teams. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide leadership and management of the Operations team in support of multiple regions and in some cases multiple state footprint. 2. Execution and oversight of established operations routines and cadences focused on mitigating risk in our business execution. 3. Consult and partner with Regional Leadership to manage the execution of identified opportunities in daily branch operations and the overall execution of branch strategies while mitigating risk and driving business growth. Accountable for direct performance of assigned regions 4. Regional Senior Level Manager with complex and high dollar transaction authority; decisions high risk transactions considering risk, client experience, and value to the bank. 5. Escalation point for complex client experience issues, client error resolution, and client disputes and problem management at the region level. Ensuring resolution in a high-quality and timely manner. 6. First point of escalation for Security and Incident response; liaison between the RCB and other lines of business including Corporate Support Partners to ensure the safety and security of teammates as well as managing coordination of information. 7. Understand current and proposed policies and procedures to partner with RCB teammates to drive delivery and effective execution. 8. Primary point of contact within RCB for assigned regions to partner with branch network and facilities to manage and oversee execution of the timely completion of new constructions, renovations, or closings of facilities. 9. Responsible for leading projects in their assigned regions and ensuring the effective implementation with other lines of businesses and key partners such as Compliance, Technology, and/or Fraud.

Requirements

• Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience (10+ years of experience in Branch Banking related business. Experience with Banking Operations or Sales and Service experience required.)
• 5+ years of roles with increasing levels of supervisory experience with direct and in-direct management
• Strong interpersonal, verbal and written communication skills, as well as the ability to successfully interact with and influence senior leaders and teammates
• Strong understanding and ability to apply branch operations, procedures, policy, and processes.
• High-level analytical, planning, problem-solving and negotiation skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

• 10+ years of experience in financial industry, preferably in Operations related areas

Responsibilities

• Provide leadership and management of the Operations team in support of multiple regions and in some cases multiple state footprint.
• Execution and oversight of established operations routines and cadences focused on mitigating risk in our business execution.
• Consult and partner with Regional Leadership to manage the execution of identified opportunities in daily branch operations and the overall execution of branch strategies while mitigating risk and driving business growth. Accountable for direct performance of assigned regions
• Regional Senior Level Manager with complex and high dollar transaction authority; decisions high risk transactions considering risk, client experience, and value to the bank.
• Escalation point for complex client experience issues, client error resolution, and client disputes and problem management at the region level. Ensuring resolution in a high-quality and timely manner.
• First point of escalation for Security and Incident response; liaison between the RCB and other lines of business including Corporate Support Partners to ensure the safety and security of teammates as well as managing coordination of information.
• Understand current and proposed policies and procedures to partner with RCB teammates to drive delivery and effective execution.
• Primary point of contact within RCB for assigned regions to partner with branch network and facilities to manage and oversee execution of the timely completion of new constructions, renovations, or closings of facilities.
• Responsible for leading projects in their assigned regions and ensuring the effective implementation with other lines of businesses and key partners such as Compliance, Technology, and/or Fraud.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees