Operations Manager

Avi-Spl•Indianapolis, IN

About The Position

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. The Operations Manager will effectively manage technical and financial operations for the project design, integration and service of audiovisual systems. Additionally, the Operations Manager will oversee internal activities including all engineering, CAD, programming, field engineering, shop activities, installation and repair services, on-going engineering project support, and project sign off. The Operations Manager will also supervise external activities including all outsourced or sub-contract work in support of project installation activities

Requirements

Minimum of a high school diploma or equivalent is required.
Minimum 4 years of Management experience in similar or related field
Demonstrated knowledge interpreting and managing (work-in-progress, WIT) reports
Excellent PC skills, proficient in Microsoft applications including Microsoft Project
Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business or related field is preferred
Experience in the AV industry is preferred
CTS General certification preferred
Ability to manage a 10 million dollar budget is a plus
Ability to read and interpret electronic schematics and architectural blueprints preferred
Experience operating in a complex matrix business environment is desirable

Responsibilities

Oversee budget for technical services department and make recommendations to General Manager for department needs
Manage internal activities to support client expectations
Mentor Level I, II and III technicians in absence of Installation Manager
Ensure that labor expenditures do not exceed department budget
Coordinate with Installation Manager as needed to secure necessary headcount for installation jobs
Manage internal activities that support client training
Facilitate field testing of integrated systems and train clients on how to adequately use the product
Act as the customer liaison in absence of Project Manager
Create and maintain project related documentation in accordance with company guidelines
Maintain scheduling and resources for the department