Operations Manager

Day & Ross•Shelby Charter Township, MI

5d•$75,000 - $90,000

About The Position

As an Operations Manager, you are responsible for delivering a time sensitive delivery operation. This includes supervising day to day operations drivers, fleet & fleet maintenance, dispatch operations, reverse dock operations and on-site customer dock operations. Ensure all operations remain compliant with the Safety and Compliance department.

Requirements

Transportation background in dispatch, dock supervision
Equipment knowledge is an asset
Safety training interest, knowledge and skills is an asset
Class 1 license preferred however not required
Computer literate in Excel and Word
Must have a strong sense of urgency
Must be able to work under a flexible work schedule
Must be a hands on operator, trainer, coach and mentor
Must be able to build and maintain relationships
Must be a self starter
Must be customer focused individual
Must be willing to travel if required

Responsibilities

Working with the Dedicated Leadership Team, ensure that, as the company grows, operations capabilities meet or exceed all customer and corporate requirements for unit cost, service quality and responsiveness.
Work closely with the Director Operations on operational plans, goals, and contributing to future innovations.
Provide daily guidance to staff, to ensure alignment with operational and customer expectations.
Develop a culture of safety, professionalism and service excellence in all areas of operations. Maintain policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
Ensure that all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented.
Will be responsible for the dispatch function to ensure drivers are scheduled to meet company deliveries on time.
Will manage the relationship with drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
Ensure that a preventative maintenance program is in place and effective.
Provides mentoring and guidance to subordinates and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development program.
Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
Develop, implement and track on a monthly basis, an operational “dashboard” for visual understanding of performance against plan elements.