Operations Manager

Avid Health at Home•High Point, NC

About The Position

Avid Health at Home delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve. We believe in Access, Value-Based Care, Innovation, and Dedication to Quality. JOIN OUR TEAM! We are hiring an Operations Manager, covering our Guilford (High Point) and Alamance (Burlington) County offices. This position will be based in one office daily, with travel to the other office on a routine basis. This position is available immediately. The role of the Operations Manager (OM) is to provide management of the branch’s daily operations and the overall supervision and productivity of the office staff across all interdepartmental functions. The OM is responsible and accountable for the growth and success of their branches' revenue and margins while promoting Avid Health’s mission and core values of delivering and providing access to affordable, quality, and innovative care for improved health outcomes of our clients in the community and for our payers.

Requirements

Education: Minimum High School Diploma (or equivalent). Some college preferred.
Travel will be required for business purposes. Candidate must have a valid driver’s license issued by the state in which they work and a satisfactory driving record.
Excellent leadership skills and a big-picture method for approaching tasks.
A specific understanding of geographical/cultural requirements of branch office is preferred.
Ability to use computerized systems and software such as Microsoft Office (Excel, Word, PowerPoint, etc.).
Satisfactory verbal and written communication skills.
Ability to work well under pressure.
Knowledge of all applicable Federal, State, and local laws and regulatory requirements, with HIPAA and Joint Commission experience preferred.
Bilingual – English/Spanish a plus.

Nice To Haves

A specific understanding of geographical/cultural requirements of branch office is preferred.
Knowledge of all applicable Federal, State, and local laws and regulatory requirements, with HIPAA and Joint Commission experience preferred.
Bilingual – English/Spanish a plus.

Responsibilities

Provide management and supervision of the branches' daily operations across all interdepartmental functions to ensure business continuity while maintaining an efficient, productive, and positive office culture and employee experience.
Provide the overall supervision of all administrative and field employees’ productivity, recruitment, hiring, training, evaluation, and termination for branch locations in accordance with company policy and operational needs.
Coordinate and oversee work and on-call schedules for branch employees.
Plan, implement, and monitor key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
Analyze current operational processes and performance to recommend solutions for improvement where necessary.
Perform annual employee reviews and provide constructive feedback on their performance to help them meet professional goals.
Work with Senior Management in developing annual budget plans for the branches and manage annual adherence to branch budget and expense approvals.
Responsible for developing branch specific operational plans, recruitment, and marketing strategies to achieve annual revenue, margins, and growth goals in all service delivery markets.
Collaborate with leadership on the development, communication, and implementation of effective growth strategies and explore revenue opportunities in new service delivery markets and programs.
Act as lead "client-care liaison" through direct contact with client, family, and contracts/payors to ensure effective intake process, client satisfaction, and continuity of care.
Serve as primary liaison between branch staff and corporate departments to provide branch operational information, answering questions, and responding to requests.
Support billing efficiency by ensuring branch payroll functions adhere to all contracted referral hours and do not exceed the authorized hours without prior approval.
Work with the Compliance and Clinical Teams to ensure adherence with accrediting and licensing bodies, ensure branch meets all survey requirements for positive outcomes.
Participate in Corporate quarterly QI meetings and provide operational, compliance, and quality data specific to branch reporting, meeting with regional and branch leadership.
Collaborate with Compliance and Clinical Teams to implement and communicate branch compliance and quality assurance initiatives.
Establish and maintain effective and responsive relationships with contract payers and serve as a key partner relative to payer contracting related to Value-Based Purchase (VBP).
Implement and monitor all company policies and procedures for branch location.
Adhere to all applicable Federal, State, and local regulations, as well as contract requirement, HIPAA, and Joint Commission standards.
All other duties as assigned.