Operations Manager - North Port, FL

CDS Logistics•North Port, FL

9h•Onsite

About The Position

CDS Logistics & Home Services is seeking a dynamic professional to manage a logistics facility for a leading final mile logistics company. The Operations Manager will be responsible for overseeing all aspects of warehousing, logistics operations, and personnel/contractor management for their respective operations location. This position will report directly to the Regional Operations Manager. The primary goal for this position is to ensure excellent operational standards are met while maintaining high customer satisfaction for business executed through the respective facility.

Requirements

Possession of key competencies, including strong communication, organization, prioritization, conflict management, creative problem-solving, leadership, and decision-making skills.
Operational leadership experience.
Experience managing and scheduling workforce to support operational needs.
Ability to build consensus and relationships among leadership and employees.
Refined ability to delegate responsibilities while providing leadership and training to personnel.
Minimum of 3-5 years’ experience in the logistics industry.
Minimum of 1-3 years’ management experience in the logistics industry.
Ability to travel locally as needed to support other Florida operations.

Nice To Haves

Minimum of 3-5 years experience in the logistics industry; preferable experience includes 3PL or last mile logistics.
have a minimum of 1-3 years of management experience in the logistics industry; preferable experience includes operations management, warehouse management, or dispatch management in logistics industry.
Lean Management Certification of Yellow Belt or Higher.
Past personnel planning and management responsibilities.

Responsibilities

Lead, mentor, and support your team to execute inbound and outbound demands for the facility, ensuring that all scheduled inbound and outbound products are executed daily in alignment with our customers’ expectations.
Manage and foster relationships with independent contract drivers and/or 3rd party service providers of independent contract drivers to support the outbound schedules daily. This includes, but is not limited to ensure proper auditing activity, executing dock master tasks, issue resolution for driver team throughout daily operations, creative problem solving when faced with a service failure to still meet customer expectations, etc.
Create an environment where operational activities: drive operational performance improvements, meet customer expectations, meet compliance requirements, develop personnel, including suggesting and executing career development plans for all direct reports, and create a culture where operational excellence and safety are top priorities.
Work closely with the Director of Operations and human resources department to execute against talent attraction, acquisition, development, and management goals.
Execute timely data collection to maintain operational metrics, set and achieve performance targets, reduce operational costs, and eliminate operational errors.
Partner with key customer points of contact to facilitate relationship building and to provide optimal support levels around customer needs and expectations.
Help promote a company culture that encourages top performance and high morale.
Lead safety and compliance and lean management initiatives.
Provide inspired leadership for the organization.
Work with the Director of Operations to assist in achieving financial goals for operations, specifically towards labor expenditures such as staff levels, wages, and labor hours against revenues.
Ability to interpret data into a reporting structure to drive operational efficiencies and lower damages.
Ensure all legal and regulatory documents are maintained for compliance.
All other duties as assigned.