Operations Manager - Operations

Best Egg•Wilmington, NC

1d•$70,000 - $75,000•Remote

About The Position

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them. We offer top-tier benefits and growth opportunities in a culture built on our core values: Put People First – We foster an inclusive, flexible, and fun workplace. Create Clarity – Open communication drives trust and results. Get Things Done – We focus, prioritize, and deliver with excellence. Deliver with Heart – We lead with kindness, humility, and strong teamwork. Listen to Our Customers – Their needs drive our innovation. Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella. We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you. We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team. We’re seeking an experienced and results-oriented Operations Manager to lead day-to-day operational execution within our Operations Business Group. In this role, you’ll oversee critical operational processes that support our consumer lending products, ensuring efficiency, quality, and exceptional customer outcomes. You’ll manage frontline teams, optimize workflows, and partner cross-functionally to deliver scalable, compliant operations in a fast-paced FinTech environment. This role is ideal for a hands-on leader who thrives on driving performance, developing teams, and continuously improving how work gets done.

Requirements

5+ years of experience in operations management, customer operations, or service delivery roles—preferably within consumer lending, FinTech, or financial services.
Proven experience managing teams and delivering against performance targets in high-volume operational environments.
Strong understanding of operational controls, quality assurance, and regulatory requirements.
Experience driving process improvements and operational change initiatives.
Strong analytical skills with the ability to use data to inform decisions.
Demonstrated people leadership skills with a focus on coaching, development, and accountability.
Strong communication and stakeholder management skills.
Ability to partner effectively across functions to execute operational priorities.
Comfortable managing competing priorities in a fast-paced environment.
Customer-focused leader who values quality, efficiency, and ethical operations.
Proactive, resilient, and committed to continuous improvement.
Collaborative and adaptable, with a hands-on approach to problem-solving.
Passionate about building strong teams and delivering reliable operational outcomes.

Responsibilities

Manage daily operations across assigned functions, ensuring service levels, quality standards, and productivity targets are consistently met.
Lead, coach, and develop the frontline loan service team, foster engagement, accountability, and performance excellence.
Monitor key operational metrics, identify trends, and implement action plans to improve efficiency, quality, and customer experience.
Partner with Strategy, Product, Technology, and Risk teams to implement process enhancements and operational initiatives.
Ensure operational processes comply with regulatory requirements, internal policies, and control standards.
Support workforce planning, scheduling, and capacity management to align resources with demand.
Drive continuous improvement initiatives using data, root-cause analysis, and best practices.
Provide cross-team support, including verbal and written coaching, to ensure alignment and coverage as applicable.
Escalate risks, issues, and operational challenges with clear recommendations and solutions.
Contribute to operational planning, meetings, reporting, and readiness for audits or regulatory reviews.
Developing and presenting targeted business updates.

Benefits

Pre-tax and post-tax retirement savings plans with a competitive company matching program
Generous paid time-off plans including vacation, personal/sick time, paid short-- term and long-term disability leaves, paid parental leave, and paid company holidays
Multiple health care plans to choose from, including dental and vision options
Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

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