Operations Manager (OPMGR) / First/Mid-Level Officials and Managers (Copy)

Denali Advanced Integration

2d • Onsite

About The Position

The Operations Manager will manage the organization's daily business activities including managing resources, developing, and implementing an operational plan to ensure procedures are carried out properly. The Operations Manager will develop long-term operational strategies, and work closely with senior management to meet company objectives.

Requirements

• Bachelor’s Degree in Supply Chain Management or similar field or equivalent years experience
• 5-7 years of experience
• Demonstrated in-depth operations and support techniques and financial principles
• Ability to communicate orally or in written form effectively with co-management, internal and external customers
• Excellent leadership and organizational abilities
• Superior knowledge of industry regulations and operational guidelines
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.)
• In-depth knowledge of data analysis software
• Working knowledge of customer relationship management (CRM) packages
• Proven knowledge of performance evaluation metrics in a business setting
• Outstanding negotiation skills
• Demonstrated success innovating solutions to increase productivity and profitability

Responsibilities

• Manage the organization’s operational activities
• Directly manage and oversee a team to include all aspects of performance management and hiring/firing
• Responsible for planning and monitoring the day-to-day running of the business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships and agreements with external partners and vendors
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
• Ensure that the company runs with legality and conformity to established regulations
• Lead and optimize the operational processes through close coordination with global offices
• Design, analyze, and continuously improve policies, practices, and local systems to be leveraged for standardization efforts and scalability
• Responsible for evaluating current and proposed systems and procedures and determining and implementing changes as necessary
• Proactively identify and resolve issues that will impair the organization’s ability to meet its goals
• Coordinates between sales department and operations department to deliver outstanding process expectations to our customers
• Meets with key clients, assisting service sales representative with maintaining relationships and developing strategic partnerships with customers
• Analyzes and controls expenditures of operations division to conform to budgetary requirements of the company
• Keeps track of the company's revenue margins and conducts budget reviews to maximize profits
• Oversees client support services
• Manages procurement and resource allocation
• Creates metrics collection mechanism to be used for performance measurement of facility and employees
• Executes strategic business objectives that align with company goals
• Prepares and presents regular updates to senior management

Benefits

• U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
• U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays.
• Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.
• Additional paid sick leave is also provided if required by state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees