Operations Manager

ACACIA Facility Services•Cleveland, OH

13d•$65,000 - $75,000

About The Position

At Acacia Facility Services, we’re not just maintaining properties — we’re building relationships. Based in the Northeast and Midwest and proudly serve PA, OH, MD, DE, NJ and NY and surrounding areas, we specialize in exterior maintenance services for commercial clients, including big-name retailers and logistics centers. Our reputation is built on reliability, responsiveness, and doing things right the first time. We're growing fast and looking for people who take pride in their skills and want to be part of something solid and long-term. Your duties will include but are not limited to: Operations Execution Responsible for managing the daily operations of the landscape & snow services business within designated territory. Deploy crews, equipment, and materials based on the operational plan. Provide training & development, while fostering a positive work environment Adjust plans in real time when conditions change, equipment fails or staffing needs shift. Complete all required service documentation during and after each event using apps and technology platforms. Crew Leadership & Coordination Direct and supervise teams of landscape crews & snow equipment operators/shovelers Assign tasks, monitor productivity, and ensure all team members understand their responsibilities. Provide coaching, training, and corrective feedback in the field as needed. Coordinate with subcontractors when assigned, ensuring alignment with Acacia standards. Communicate manpower needs, shortages, or shifts to operations leadership promptly. Equipment & Material Management Ensure all equipment (plow trucks, loaders, skid steers, spreaders) is fueled, loaded, staged, and ready before each event. Monitor equipment performance and assist with basic troubleshooting when required. Oversee proper handling, loading, and application of bulk salt, brine, and other de-icing materials. Track and document material usage accurately for each property. Quality Control & Safety Conduct site checks when directed and post-event inspections to verify service quality. Ensure all work meets contract specifications and safety standards. Identify hazards, obstacles, and site-specific concerns that could impact operations. Enforce all safety protocols with crew members, including PPE usage and equipment safety. Ensure that operations support excellent customer service and jobsite quality Address any operational issues that impact customer satisfaction Communication & Reporting Maintain clear, consistent communication with Acacia leadership Provide updates on progress, issues, delays, or equipment failures in real time. Document work completion using the required technology applications. Report any customer concerns, incidents, or potential liability issues immediately. Storm Readiness & Continuous Improvement Prepare routes, equipment, and crews in advance of upcoming weather events. Participate in debriefs following major storms to identify improvements for future operations. Recommend staffing, equipment, or process enhancements based on field observations.

Requirements

Valid U.S. driver’s license (CDL preferred, but not required unless specified)
Valid DOT Medical Card or Ability to obtain one before first day of employment
Minimum 5 years of landscape and/or commercial snow & ice management experience
Proven ability to operate Landscape & snow equipment
Experience directly managing crews of 5 or more team members, including equipment operators, drivers, landscape crews
Demonstrated ability to diagnose and solve operational problems in real time
Ability to work long, irregular hours during storms (overnights, weekends, holidays as needed)
Ability to pass a background check and drug test.
ACACIA Facility Services does a mandatory 5 Panel drug test (including THC) and maintains a strict Drug-Free Workplace policy to ensure a safe and productive environment for all employees. All individuals are required to comply with this policy as a condition of employment.
Ability to lift 50 lbs.
Ability to work outdoors in harsh winter & summer conditions for extended periods
Ability to climb in and out of heavy equipment safely

Responsibilities

Managing the daily operations of the landscape & snow services business within designated territory.
Deploy crews, equipment, and materials based on the operational plan.
Provide training & development, while fostering a positive work environment
Adjust plans in real time when conditions change, equipment fails or staffing needs shift.
Complete all required service documentation during and after each event using apps and technology platforms.
Direct and supervise teams of landscape crews & snow equipment operators/shovelers
Assign tasks, monitor productivity, and ensure all team members understand their responsibilities.
Provide coaching, training, and corrective feedback in the field as needed.
Coordinate with subcontractors when assigned, ensuring alignment with Acacia standards.
Communicate manpower needs, shortages, or shifts to operations leadership promptly.
Ensure all equipment (plow trucks, loaders, skid steers, spreaders) is fueled, loaded, staged, and ready before each event.
Monitor equipment performance and assist with basic troubleshooting when required.
Oversee proper handling, loading, and application of bulk salt, brine, and other de-icing materials.
Track and document material usage accurately for each property.
Conduct site checks when directed and post-event inspections to verify service quality.
Ensure all work meets contract specifications and safety standards.
Identify hazards, obstacles, and site-specific concerns that could impact operations.
Enforce all safety protocols with crew members, including PPE usage and equipment safety.
Ensure that operations support excellent customer service and jobsite quality
Address any operational issues that impact customer satisfaction
Maintain clear, consistent communication with Acacia leadership
Provide updates on progress, issues, delays, or equipment failures in real time.
Document work completion using the required technology applications.
Report any customer concerns, incidents, or potential liability issues immediately.
Prepare routes, equipment, and crews in advance of upcoming weather events.
Participate in debriefs following major storms to identify improvements for future operations.
Recommend staffing, equipment, or process enhancements based on field observations.