Operations Manager

Freedom Boat Club•Plymouth, MA

10h•$60,000 - $67,500

About The Position

Operations Manager Area: Headquarters in Plymouth MA, - responsible for 11 locations on Cape Cod and the South Coast. Reports to: Director of Operations Accountability: Lead, manage, and be accountable (LMA) for dock operations, Dock Operations Managers / Location Managers, fleet readiness, safety, administrative systems, and staff training across assigned Freedom Boat Club locations. Role Overview The Operations Manager (OM) is a senior field and administrative leader responsible for execution, consistency, and accountability across dock operations and supporting systems. This role ensures that standards are not only set, but followed. The OM owns operational outcomes, holds staff accountable, and drives a culture of safety, discipline, and continuous improvement while delivering a world-class member experience.

Requirements

3–5 years of leadership experience in multi-site operations, administration, or field management
Strong leadership presence with proven accountability and follow-through
Proficiency with Microsoft applications, ADP, CareerPlug, Deputy, Fleetio, and Salesforce
Valid driver’s license and clean RMV record (24 months)
Ability to obtain and maintain a DOT physical card
Ability to safely tow and launch boats up to 26’

Responsibilities

Lead and manage dock operations and administrative execution across assigned regions and locations.
Directly oversee Location Managers, setting clear expectations and holding them accountable for performance, safety, and results.
Conduct regular audits of schedules, dock execution, safety compliance, and fleet readiness.
Actively coach, train, and correct performance issues; always be developing leaders and teams.
Model company core values, professionalism, and operational discipline while maintaining a positive, high-energy dock culture.
Own dock safety and daily operational execution across all assigned locations.
Ensure strict compliance with Freedom Boat Club policies, safety standards, and procedures.
Conduct routine inspections of docks, vessels, and safety equipment.
Lead storm preparation, weather closures, and reopening procedures in coordination with the Director of Operations.
Enforce consistency and accountability in all dock-level decisions and actions.
Own Fleetio workflows and data integrity for all assigned clubs.
Ensure all incidents, damages, and maintenance issues are reported accurately within 12 hours.
Coordinate repairs, monitor downtime, and hold teams accountable for fleet readiness.
Analyze maintenance trends and proactively address recurring issues and safety risks.
Support boat movements and documentation within Fleetio and Salesforce as needed.
Own all administrative and operational systems including ADP, CareerPlug, Deputy, Slack, Salesforce, Fleetio, and Land & Sea.
Ensure accurate employee records, permissions, certifications, and documentation across all locations.
Process hiring, transfers, and terminations in coordination with HR and the Director of Operations.
Serve as the escalation point for system issues and ensure consistent usage and data integrity.
Oversee dock supply ordering, inventory accountability, and fuel usage reporting.
Lead the employee lifecycle for dock-level staff and managers including hiring, onboarding, training, and separation.
Develop, maintain, and enforce SOPs and operational standards.
Coordinate and/or conduct regular training sessions and ensure documentation of participation and signoffs.
Hold managers accountable for training completion, performance, and adherence to standards.
Maintain clear, direct communication with the Director of Operations on performance, risks, and priorities.
Serve as the primary operational liaison between dock teams, Member Services, and leadership.
Resolve low-level member issues requiring immediate operational leadership.
Participate in weekly L10 meetings and drive follow-through on action items.
Participate in an on-call rotation between May and November for emergency response and urgent operational needs.
Coordinate emergency haul-outs, towing, and field support as required.
Haul boats and provide direct dock coverage when necessary to ensure continuity of operations.