Operations Manager

Millennium Hotels•Anchorage, AK

18d

About The Position

Operations Manager -Salaried Exempt The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for Operations Manager , salaried exempt, (not subject to overtime) Operations Manager to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets. Position Overview As our Operations Manager, you are responsible for overseeing operations management through a variety of identified responsibilities. Among them will be ensuring Guest Service training is provided to all staff members in a consistent manner and that standards for delivery of our core hospitality services are adhered to. The chosen candidate will work alongside the Front Office Manager, Executive Housekeeper and Food & Beverage Manager to ensure procedures are implemented and followed and be the primary point of contact for social media responses and guest complaints. The Operations Manager will also embrace, promote, support and advise on the day to day actions required to operate the property.

Requirements

Must be able to coordinate and communicate effectively on all levels of the organization both verbally and in written format.
Excellent customer service skills; able to communicate well verbally and in writing, understanding of hospitality operations; high energy with presence and an excellent presentation.
Ability to work under pressure and treat all individuals with respect and professionalism.
Work as a team player.
Great problem solving skills
Be creative and think out of the box when solving problems or presenting new ideas.
Be flexible and adaptable as it relates to the work and working with others.
Great interpersonal skills by focusing on the conflict without blaming.
Must be able to maintain confidentially of all information on all levels.
Read and interpret business records and statistical reports.
Use mathematical skills to interpret financial information and prepare budgets.
Analyze and interpret established policies.
Understand the government regulations covering business operation.
Make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions.
Deal with the general public, customers, employees, and government officials with tact and courtesy.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.
Accept full responsibility for managing an activity.
Lifting 20 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs.
Requires walking or standing to a significant degree.
Must have five years of experience in the Hospitality Industry.

Nice To Haves

College Degree in Hospitality/Tourism preferred

Responsibilities

Work closely with General Manager and Controller to submit and coordinate capital expenditure proposals
Respond to social media postings in a timely manner and use positive responses and empathy when responding to guest complaints.
Openly engage in dialogue with service-oriented departments and staff to develop strategies aligned with our branding for improved and measurable results.
Accumulate basic knowledge about the hotel’s amenities, rates and packages, meeting & event space and F&B facilities. Shows rooms, conduct site visit tours, as needed.
Develop a strong understanding and acumen for the Property Management System employed by The Lakefront Anchorage.
Conduct periodic guest service training sessions in departments throughout the hotel to ensure basic principles of elevated guest service are adhered to.
Develop programs to improve our guest service interactions and reduce guest complaints and ensure guest satisfaction is consistently obtained.
Work closely with the Front Office Manager to develop guest resolution suggestions and processes for use by the front desk staff.
Work closely with all departments to promote Trip Advisor and the important role it plays in our hotel success.
Oversees overall day-to-day hotel operations as delegated by the General Manager
Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
Participates in the development of short term and long term financial and operational plans for the hotel.
Ensures the efficient and effective operation of the Housekeeping and Front Office Departments.
Ensures security for the hotel's assets.
Remains current on business trends and local activities.
Meets assigned departmental budgets and monitors financial statements.
Hires, fires and performs performance evaluations, as well as training and development of employees under supervision.
Maintains compliance with all local, state, and federal laws and regulations.