Operations Manager

MV Transportation • Port Saint Lucie, FL

7d

About The Position

MV Transportation is seeking an Operations Manager . The Paratransit Operations Manager reports to the General Manager and will assist the General Manager in the oversight of the daily tasks associated with implementing safe, timely, and courteous service. The Paratransit Operations Manager is primarily responsible for but not limited to: Ensure Paratransit services are provided in a safe, reliable and timely manner Directly supervise the Reservations, Customer Service and Paratransit operators Monitor operating performance, facilitate problem resolution and direct efforts to achieve continual improvement in service quality. Oversee and provide timely response and services to all community concerns regarding bus operations. Effectively manage on-time performance and driver availability. Effectively manage customer relations through both direct contact and outreach programs. Identify, select, train and mentor location staff. Effectively and frequently communicate with location staff and support team members. Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. Contributes to maintain the safety culture of the division. Maintain client contact routinely to meet or exceed expectations. Assist with conducting periodic departmental audits. Daily, weekly and monthly review of key operational metrics. Implement, promote and adhere to company policies and procedures. Participates in location labor and employee relations activities.

Requirements

• Must have one (1) to three (3) years of management experience in a similar sized Paratransit environment.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Experience managing fast paced environment.

Nice To Haves

• The ideal candidate would have experience in scheduling and personnel management and training.
• Trapeze experience preferred.

Responsibilities

• Ensure Paratransit services are provided in a safe, reliable and timely manner
• Directly supervise the Reservations, Customer Service and Paratransit operators
• Monitor operating performance, facilitate problem resolution and direct efforts to achieve continual improvement in service quality.
• Oversee and provide timely response and services to all community concerns regarding bus operations.
• Effectively manage on-time performance and driver availability.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees